7/23 KKelch received email from Torie advising: "Hi Kaitlyn,
Can you by chance push it to 8/11, 8/12 or 8/13? I want to make sure the new manager is available to see the process." I replied and confirmed that we could do 8/11, scheduled with arrival between 9 and 11 am.
7/23 KKelch received an email from Torie advising that she is the new CM for this location and asked for a scheduling date and time for this inspection. I offered 8/4 with arrival between 12 and 2 pm. Please see logged emails. Sent chatter to ASM to update contact and reassigned to local HCP FSE
3/27 KKelch placed on hold due to 3 failed attempts to schedule
3/23 KKelch sent Christi an email for scheduling
3/16 KKelch sent Christi an email for scheduling
3/9 KKelch called Christi to schedule for 4/28 between 9 and 11 am. Advised to call back tomorrow.
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 32
https://www.ebiotrack.com/inspection.php?iid=33033
📧
Email:Re: EMSAR Inspection Riveroaks
Completed Jul 23, 2026
From: kaitlyn.kelch@emsar.com
To: Victoria.Vosburg@hcahealthcare.com
Cc: Mariam.Ahmad@hcahealthcare.com, Vickie.Johnson@hcahealthcare.com
We can do 8/11 with arrival between 9 and 11 am. I'll get it added to the calendar now.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received t
📧
Email:Re:EMSAR Inspection Riveroaks
Completed Jul 23, 2026
From: Victoria.Vosburg@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Cc: Mariam.Ahmad@hcahealthcare.com, Vickie.Johnson@hcahealthcare.com
Hi Kaitlyn,
Can you by chance push it to 8/11, 8/12 or 8/13? I want to make sure the new manager is available to see the process.
-TorieFrom: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Thursday, July 23, 2026 10:38 AMTo: Vosburg Torie <Victoria.Vosburg@hcahealthcare.com>Cc: Ahmad Mariam <Mariam.Ahmad@hcahealthcare.com>; Johnson Vickie <Vickie.Johnson@h
📧
Email:Re: EMSAR Inspection Riveroaks
Completed Jul 23, 2026
From: kaitlyn.kelch@emsar.com
To: Victoria.Vosburg@hcahealthcare.com
Cc: Mariam.Ahmad@hcahealthcare.com, Vickie.Johnson@hcahealthcare.com
Hi Torie,
How does 8/4 with arrival between 12 and 2 pm work for your team?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this commu
📧
Email:EMSAR Inspection Riveroaks
Completed Jul 23, 2026
From: Victoria.Vosburg@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Cc: Mariam.Ahmad@hcahealthcare.com, Vickie.Johnson@hcahealthcare.com
Hello Kaitlyn,
I took over the CareNow River Oaks location in June and recently discovered that the EMSAR inspections for all equipment expired in April 2026.
Could you please schedule the EMSAR inspection to be completed as soon as possible?
Thank you for your assistance.
Best regards,
Torie VosburgArea Manager | CareNow Urgent CareM 281.435
📧
Email: EMSAR Request for service at CareNow Urgent Care - River Oaks Houston #24818
Completed Mar 23, 2026
To: christi.thomas2@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow Urgent Care - River Oaks Houston #24818
Body:
Hi Christi Thomas,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow Urgent Care - River Oaks Houston #24818. This inspection is due in May, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have avail
📧
Email: EMSAR Request for service at CareNow Urgent Care - River Oaks Houston #24818
Completed Mar 16, 2026
To: christi.thomas2@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow Urgent Care - River Oaks Houston #24818
Body:
Hi Christi Thomas,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow Urgent Care - River Oaks Houston #24818. This inspection is due in May, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have avail
📋
Outbound to +18322600650
Completed Mar 9, 2026
3/9 KKelch called Christi to schedule for 4/28 between 9 and 11 am. Advised to call back tomorrow.
Jul 23, 2026 11:41am
@Lauren Oberg Good morning! I received an email from Torie Vosburg advising that she is the new CM for this site. Could we please get the contact information updated to her? Her phone number is 281-435-3795 and her email is victoira.vosburg@hcahealthcare. TY!
📅
WO-01351323 - Inspection - DD: 5/12/2026 - - Houston - CareNow Urgent Care - River Oaks Houston #24818
Aug 11, 2026 10:00am – 1:00pm
Work Order: WO-01351323
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow Urgent Care - River Oaks Houston #24818
Address: 1917 W Gray St, Houston, TX 77019
Manufacturer:
Model #:
Serial #:
Contact Name: Christi Thomas
Contact Phone: 832.260.0650
Contact Email: christi.thomas2@hca
Timeline
📞
Case Linked Feb 12, 6:00 AM
Case Number:00567695
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 12, 11:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 12, 2:19 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h8Y00000JTAMGQA5, Arturo Diaz
🚨31.0 business days
🆕
Status: Entered by Kaitlyn KelchMar 27, 1:56 PM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:42d 22h, 0m
🚨82.0 business days
👷
▶
2
Technician Assigned Jul 23, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:On Hold
To:Assigned
Duration in Previous:117d 21h
📅
▶
2
Dispatch Scheduled Jul 23, 11:55 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:15m
🚨14.0 business days
⏱️
2x Labor Added Aug 11, 9:39 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 30
🔧
▶
2
Status: Tech On Site Aug 11, 12:48 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:2.5, 0.5, 10
🚗
▶
2
Status: Tech Off Site Aug 11, 5:44 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:0m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Aug 13, 6:25 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-270133
Bottlenecks
Assigned
Duration: 30.6 business days (threshold: 4.0 business hours)
Exceeded by 30.1 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)