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← WO Overview

WO-01351336 ↗ ServiceMax

CenterWell (Humana) • Virtual Tech - Field Repair • P3

📍 CenterWell Senior Primary Care — 941 N 14th Street, Leesburg FL, 34748

Feb 12, 2026 → Feb 16, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 18, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
Created: Feb 12, 2026 Completed: Feb 16, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 3
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 3
Feb 12 → Feb 12 Assigned ▶ Running 0 0 / 3
Feb 12 → Feb 16 Scheduled ▶ Running 1 1 / 3
Dispatch 0.0d
Coordinators 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Created: Feb 12, 2026 Due: Feb 17, 2026 Completed: Feb 16, 2026 (1 days early)
📅
1.9 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567775
Repair Request
Closed
We are in need of assistance with one of our vital carts that is not working. Please evaluate onsite
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Rabel
Owner
Virtual Tech
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351336 (current) Invoiced
Virtual Tech - Field Repair • Yves Dessin
Created: Feb 12, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/26 AJinerson - Called site to schedule tech visit. Spoke with operator who transferred me to office directly. Nicole requested Monday, 2/16. Confirmed scheduling for Monday, 2/16 with arrival between 1:30pm - 3:30pm. 

(tech's 2nd stop). 

POC onsite: Nicole Rabel.

Arrival instructions: Unit will be available all day. 

🔧 Work Performed
rebooted blood pressure machine ran multiple blood test with sim cube and tested all readings good and passing and let customer know returned propb3400 back to service
🔍 Technician Findings
customer stated blood pressure vital machine only gives high blood pressure readings
⚠️ Problem Description
We are in need of assistance with one of our vital carts that is not working. Please evaluate onsite https://www.ebiotrack.com/workorder.php?wo=71623

Timeline

📞
Case Linked Feb 12, 9:33 AM
Case Number: 00567775
Subject: Repair Request
Status: Closed
📋
▶
2 Work Order Created Feb 12, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 12, 2:47 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
📅
▶
2 Dispatch Scheduled Feb 12, 2:56 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 8m
⏳ 2.0 business days
⏱️
3x Labor Added Feb 16, 3:26 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 67
💵
▶
3 Expenses Added Feb 16, 5:28 PM
Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 4d 2h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 1:04 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 23, 11:26 AM
Invoice Number: SM-254381

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567775
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Yves Dessin
Scheduled
Feb 16, 1:30 PM
Created
Feb 12, 11:53 AM
Invoice #
SM-254381

Work Details (4)

Name Type Status Qty Amount Date
WL-03107442 Labor Open 1.5 $178.50 Feb 16, 3:26 PM
WL-03107443 Labor Open 2 $238.00 Feb 16, 3:26 PM
WL-03107444 Travel Open 67 - Feb 16, 3:26 PM
WL-03107662 Expenses Open 1 $0.00 Feb 16, 5:28 PM

Details