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WO-01351348 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Scottsdale Hills Animal Hospital - 8005 — 7139 E. Thunderbird Rd. Suite 1, Scottsdale AZ, 85254

Feb 12, 2026 → Feb 17, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 18, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Feb 12, 2026 Completed: Feb 17, 2026
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 3
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 3
Feb 12 → Feb 13 Assigned ▶ Running 1 1 / 3
Feb 13 → Feb 17 Scheduled ▶ Running 1 2 / 3
Feb 17 → Feb 17 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.1 days
Created: Feb 12, 2026 Due: Feb 17, 2026 Completed: Feb 17, 2026 (on time)
📅
2.8 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567617
<no subject>
Closed
Troubleshoot: Our microscope is broken, light not coming through at all and even changed lightbulb but not working. Model: Accu-Scope Inc - 3002 Model Type: Microscope Asset ID: 13106266 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Scottsdale Hills Animal Hospital - 8005<https://www.ebiotrack.com/sites.php?sid=21541> Serial #: 080910
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jordan Ressler
Owner
Virtual Tech
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351348 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 12, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer had a spare cable, installed and tested function.
🔍 Technician Findings
Power cable damaged
⚠️ Problem Description
Troubleshoot: Our microscope is broken, light not coming through at all and even changed lightbulb but not working. Model: Accu-Scope Inc - 3002 Model Type: Microscope Asset ID: 13106266 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Scottsdale Hills Animal Hospital - 8005 Serial #: 080910 https://www.ebiotrack.com/workorder.php?wo=71632

Timeline

📞
Case Linked Feb 11, 4:21 PM
Case Number: 00567617
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 12, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 12, 12:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 13, 2:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-17T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1d 1h
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 2:19 PM
Scheduled For: 2026-02-17T18:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Feb 17, 12:48 PM
3x Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Tyler Bollman
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Tyler Bollman Feb 17, 1:21 PM
From: Completed
To: Closed
Duration in Previous: 31m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 2:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 22, 1:47 PM
Invoice Number: SM-254394

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00567617
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 17, 1:30 PM
Created
Feb 12, 12:12 PM
Invoice #
SM-254394

Work Details (3)

Name Type Status Qty Amount Date
WL-03108664 Labor Open 1 $149.00 Feb 17, 12:48 PM
WL-03108665 Labor Open 0.5 $79.00 Feb 17, 12:48 PM
WL-03108666 Travel Open 8 - Feb 17, 12:48 PM

Details