Zone 1
NWD-no tilt
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/23 KSmith -- Scheduled for Thursday with site. 11am-1pm
2/23 KHardison: Updated due date.
1ZE444250372133630
Estimated delivery
Tomorrow, February 24, between 10:45 A.M. - 12:45 P.M.
2/23 KSmith -- Parts are delayed due to weather. Will schedule once delivery date updates
2/20 KSmith -- Sent email to schedule for 2/24
2/20/26 RBerry- Updated due date based on parts. Removed delay code.
2/19/2026jsells
Ship To Name: Marc L Mizrachy
Ship To Address: 719 Route 206 Ste 107 Hillsborough Podiatry Group
Ship To City/State: Hillsborough, NJ 088441529
Waybill (Tracking #): 1ZE444250372133630
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1139-01 SERIAL #: DESCRIPTION: KIT, PCB, 647, PROG
2/16 KSmith -- Scheduled for 12pm Wednesday with Marc.
2/13 KSmith -- Sent email to schedule for Monday
2/12/2026jsells
spoke with Marc, and I gave him the work order number and let him know he will receive a phone call to schedule this visit
🔧Work Performed
2/18, dhope, swapped J3 & J4 with J7 & J8 to test Tilt Actuator, actuator checked good, conferred with Midmark, came to conclusion that main board needs replacing....
Customer briefed on findings...
Dr Mizrachy gave approval for purchase
2/26, dhope, replaced main board, tested position sensors, calibrated chair, checked full operation of chair in all positions,..
🔍Technician Findings
2/18, dhope, found main board fau,ty, in need of replacement
2/26, dhope, return for repair with part..
⚠️Problem Description
Zone 1
NWD-no tilt
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:Re: Hillsborough Podiatry Group -- Midmark Repair -- WO-01351354
Completed Feb 23, 2026
From: drmizrachy@hillsboroughpodiatry.com
To: ksmith@emsar.com
Yes, Thursday at 12:00 is great. Thank you
On 2026-02-23 20:27, Kourtney Smith wrote:
Actually we can make around 12pm on Thursday work.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www.emsar.com <https://protect.checkpoint.com/v2/r01/___https://linkprotect.cu
📧
Email:Re: Hillsborough Podiatry Group -- Midmark Repair -- WO-01351354
Completed Feb 23, 2026
From: drmizrachy@hillsboroughpodiatry.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (drmizrachy@hillsboroughpodiatry.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Yes, that would work. Preferably around 12:00, but we'll take anytime available. If due to the snow, this date doesn't work, we are available Wednesday or Thursday this week also.
Thank you.
On 202
📧
Email: Re: Hillsborough Podiatry Group -- Midmark Repair -- WO-01351354
Completed Feb 20, 2026
To: drmizrachy@hillsboroughpodiatry.com
CC:
BCC:
Attachment: --none--
Subject: Re: Hillsborough Podiatry Group -- Midmark Repair -- WO-01351354
Body:
Good Morning,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive on Monday to your facility.
Would Tuesday, February 24th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@
📋
Outbound to +19084315901
Completed Feb 16, 2026
Scheduled for 12pm Wednesday with Marc.
📧
Email: Hillsborough Podiatry Group -- Midmark Repair -- WO-01351354
Completed Feb 13, 2026
To: drmizrachy@hillsboroughpodiatry.com
CC:
BCC:
Attachment: --none--
Subject: Hillsborough Podiatry Group -- Midmark Repair -- WO-01351354
Body:
Good Morning Marc,
We received a request from Midmark to repair your unit that has no tilt function.
Would Monday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The discla
📋
Outbound to +19084315901
Completed Feb 12, 2026
spoke with Marc, and I gave him the work order number and let him know he will receive a phone call to schedule this visit