02/25/26 LY - parts order would not allow vincent to close work order. completed on the 24th
2/24/26 RBerry- Updated due date based on parts. Removed delay code.
2/23/2026 CRamen Logged email confirming Tuesday 2/24/2026 with an arrival window between 8-10am.
2/23/2026 CRamen Logged email requesting Tuesday 2/24/2026 with an arrival window between 8-10am. Placeholder set
2/18/26 VNyathi - Fedex Tracking Number - 495861196931
2/12/2026 CRamen logged email confirming Friday 2/13/2026 with an arrival window between 8-10am
2/12/2026 CRamen logged email requesting Friday 2/13/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
02/13/2026 - Unit under warranty - Spoke with Health - O Meter (Maria), new base being sent to the site.
02/24/2026 - Replaced base of the scale and perfomed verfication chack. Scale working as intended
🔍Technician Findings
Scale cannot be calibrated,
Scale base has a broken stabiliser
⚠️Problem Description
Work Order #144271
Area: Exam Room - 11
Work Order Description:
Scale in room is off by 26lbs and needs recalibrated https://www.ebiotrack.com/workorder.php?wo=71634
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Speedway, IN (Email to schedule service)
Completed Feb 23, 2026
From: richard.donato@oakstreethealth.com
To: cramen@emsar.com
Hello, Tuesday 2/24/2026 with an arrival window between 8-10am works for me.Thanks,Richard Donato, MBA Center Operations Supervisor | Speedway | (708) 500-5783Oak Street Health | oakstreethealth.comOn Mon, Feb 23, 2026 at 2:44 PM Charles Ramen <cramen@emsar.com> wrote:**** External Email - Use Caution ****Hi Richard Donato,I hope you’re doing well. I’m reaching out to schedule a service appointment for Work Order #144271A
📧
Email: EMSAR Request for service at Oak Street Health - Speedway, IN (Email to schedule service)
Completed Feb 23, 2026
To: richard.donato@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Speedway, IN (Email to schedule service)
Body:
Hi Richard Donato,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Work Order #144271Area: Exam Room - 11
Work Order Description:
Scale in room is off by 26lbs and needs recalibrated
Parts deliver today
Here’s the location information we have on file:
Location:
Oa
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 23, 2026
To: richard.donato@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351356Location: Oak Street Health - Speedway, INAddress: 5926 Crawfordsville Rd, unit B Speedway, IN 46624Device: Problem Description: Work Order #144271
Area: Exam Room -
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: richard.donato@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351356Location: Oak Street Health - Speedway, INAddress: 5926 Crawfordsville Rd, unit B Speedway, IN 46624Device: Problem Description: Work Order #144271
Area: Exam Room -
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Speedway, IN (Email to schedule service)
Completed Feb 12, 2026
From: richard.donato@oakstreethealth.com
To: cramen@emsar.com
Friday, February 13th between the hours of 8-10 should be fine. Upon arrival please sign in at the font desk ask for Mariah Smith or Rich Donato. Thank you,Richard Donato, MBA Center Operations Supervisor | Speedway | (708) 500-5783Oak Street Health | oakstreethealth.comOn Thu, Feb 12, 2026 at 12:36 PM Charles Ramen <cramen@emsar.com> wrote:**** External Email - Use Caution ****Hi Richard Donato,I hope you’re doing well. I’m
📧
Email: EMSAR Request for service at Oak Street Health - Speedway, IN (Email to schedule service)
Completed Feb 12, 2026
To: richard.donato@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Speedway, IN (Email to schedule service)
Body:
Hi Richard Donato,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Work Order #144271
Area: Exam Room - 11
Work Order Description:
Scale in room is off by 26lbs and needs recalibrated
Here’s the location information we have on file:
Location:
Oak Street Health -
📅
WO-01351356 - Virtual Tech - Field Repair - Speedway - Oak Street Health - Speedway, IN
Feb 24, 2026 8:30am – 9:30am
Work Order: WO-01351356
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Speedway, IN
Address: 5926 Crawfordsville Rd, unit B, Speedway, IN 46624
Manufacturer:
Model #:
Serial #:
Contact Name: Richard Donato
Contact Phone:
Contact Email: richard.donato@oakstreethea
Timeline
📞
Case Linked Feb 12, 9:32 AM
Case Number:00567774
Subject:Oak Street Health - 48 Hour - 144271: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Feb 12, 12:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 12, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:10m
📅
▶
2
Dispatch Scheduled Feb 12, 2:42 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:2h 3m
🔧
Status: Tech On Site by Vincent NyathiFeb 13, 10:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19h 36m
⏳1.0 business days
🚗
▶
3
2x Travel Added Feb 15, 9:59 PM
2x Travel Added → Parts Requested → Status: Awaiting Parts