Detailed work order timeline, KPIs, and analysis
Sono Bello • Virtual Tech - Field Repair • P3
📍 GA-Sandy Springs — 1150 Hammond Drive, Suite 500, Atlanta GA, 30328
Feb 12, 2026 → Feb 25, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 12 → Feb 12 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 12 → Feb 16 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 16 → Feb 17 | Reschedule | ▶ Running | 1 | 1 / 3 |
| Feb 17 → Feb 17 | Assigned | ▶ Running | 0 | 1 / 3 |
| Feb 17 → Feb 20 | Scheduled | ▶ Running | 3 | 4 / 3 |
| Feb 20 → Feb 23 | Reschedule | ▶ Running | 1 | 5 / 3 |
| Feb 23 → Feb 23 | Entered | ▶ Running | 0 | 5 / 3 |
| Feb 23 → Feb 23 | Ready for Scheduling | ▶ Running | 0 | 5 / 3 |
| Feb 23 → Feb 23 | Assigned | ▶ Running | 0 | 5 / 3 |
| Feb 23 → Feb 25 | Scheduled | ▶ Running | 2 | 7 / 3 |
| Feb 25 → Feb 25 | Tech On Site | ▶ Running | 0 | 7 / 3 |
2/23/26 AJinerson - Received email back from POC Justin and Sono Bello confirming rescheduling tech visit to Weds. 2/25 with eta between 9am-11am.
2/20/26 AJinerson - Sent email back to site needing to reschedule tech visit, offering soonest available which is Weds. 2/25 between 9am-11am.
2/20/26 AJinerson - Tech needing to reschedule due to unable to make it on time today as scheduled. Current ETA is after 4:00 p.m. and site closes at 5:00 p.m. Tech was stuck on-site at first repair for over 5 hours. This will now be scheduled past SLA.
2/17/26 AJinerson - Received email back from MER team confirming Friday, 2/20 with eta between 12pm-2pm for this location.
POC onsite: Justin will be on-site until 12:30 p.m. and Wes will be onsite after 12:30 p.m.
Parts location: They will leave parts in room w/ the Autoclave
2/17/26 AJinerson - Sent email back to MER team offering tech visit on Friday, 2/20 with eta between 12pm-2pm.
2/17/26 AJinerson - Received email back from MER team stating:
Thursday won't work, asking what availability we have for Friday, 2/20 instead.
2/17/26 AJinerson - Sent 2nd email to POC Jeremy offering tech visit on Thursday, 2/19 with eta between 12pm-2pm.
(if site confirms, will need to reschedule tech's calendar around).
2/17/26 AJinerson - Called Jeremy 2nd time. Phone ring but then went to message saying VM box is full.
2/16/26 AJinerson - Sent email to POC Jeremy offering tech visit on Thursday, 2/19 with eta between 12pm-2pm.
(if site confirms, will need to reschedule tech's calendar around).
2/16/26 AJinerson - Called POC to schedule tech visit. Phone rang then went to voicemail, but mailbox was full and could not leave VM.
2/16/26 AJinerson - WO went into reschedule status on 2/16 with parts tracking update. Parts ETA to site 2/17
02/12/2026 EMartin
Order No: 755343
Customer PO No: PO016258
Customer: EMSAR Inc
Ship To Name: GA-Atlanta
Ship To Address: 1150 Hammond Drive Suite 500
Ship To City/State: Atlanta, GA 30328
Waybill (Tracking #): 1ZE444250347761526
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10017-00 SERIAL #: DESCRIPTION: Kit, M11 115V Manifold
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03107229 | Parts | Open | 1 | $946.35 | Feb 16, 1:15 PM |
| WL-03107230 | Expenses | Open | 1 | $23.46 | Feb 16, 1:15 PM |
| WL-03120556 | Labor | Open | 1.5 | $178.50 | Feb 25, 10:37 PM |
| WL-03120557 | Labor | Open | 2 | $238.00 | Feb 25, 10:37 PM |
| WL-03120558 | Travel | Open | 25 | - | Feb 25, 10:37 PM |