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WO-01351368 ↗ ServiceMax

Brown Medicine • Inspection • PSM

📍 Brown Medicine Endoscopy Center (BMEC)- East Providence — 62 Amaral Street, East Providence RI, 02915

Feb 12, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (36 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 5 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Feb 20 → Mar 27, 2026
25 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 31 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 21, 2026
16 business days (counted)
Running total: 47 of ? biz days used
Created: Feb 12, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 20 Ready for Scheduling ▶ Running 5 5
Feb 20 → Feb 20 Assigned ▶ Running 0 5
Feb 20 → Mar 27 Scheduled ▶ Running 25 30
Mar 27 → Mar 27 Entered ▶ Running 0 30
Mar 27 → Mar 27 Assigned ▶ Running 0 30
Mar 27 → Mar 30 Scheduled ▶ Running 1 31
Mar 30 → Mar 30 Reschedule ▶ Running 0 31
Mar 30 → Apr 21 Scheduled ▶ Running 16 47
Dispatch 0.0d
Coordinators 51.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.0 days
Over SLA
Created: Feb 12, 2026 Due: Apr 30, 2026 Completed: Apr 21, 2026 (9 days early)
📅
47.8 days Total Age
⏱️
25.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567694
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 73 https://www.ebiotrack.com/inspection.php?iid=33032
Priority
Standard
Origin
Email
Reason
New Case
Contact
Linda Curtin
Owner
Shelby Robinson
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351368 (current) Invoiced
Inspection • Nick O'Neill
Created: Feb 12, 2026 • Closed: Apr 21, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 25.7 days stuck in "Scheduled"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.8d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
44.5d / 2.0d SLA
Reschedule
0.5d / 2.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30 KSmith -- Rescheduled for 4/20 with Kathleen. Jane will be the onsite POC that date. 9-11am

3/30 KSmith -- Need to reschedule due to Atrius inspection from March needing to be finished. Sent email to reschedule for 4/20

2/20 KSmith -- Scheduled for 4/1 with Kathleen. 9-11am

2/20 KSmith -- Sent email to schedule for 4/1

02/13/2026 Emartin updated contact information per email request

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 73 https://www.ebiotrack.com/inspection.php?iid=33032

Timeline

📞
Case Linked Feb 12, 6:00 AM
Case Number: 00567694
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 12:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 23h
🗓️
▶
2 Status: Scheduled Feb 20, 1:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T13:00:00.000+0000
🚨 26.0 business days
🆕
▶
3 Status: Entered Mar 27, 11:50 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000HmPmRQAV, Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T13:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Kourtney Smith Mar 30, 8:48 AM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 20h
🗓️
▶
2 Status: Scheduled Mar 30, 12:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-20T13:00:00.000+0000
🚨 16.8 business days
⏱️
3x Labor Added Apr 21, 6:11 AM
Type: Labor
Status: Open
Qty: 1, 5
⏱️
▶
2 2x Labor Added Apr 21, 6:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 5h, 0m
📄
Status: Ready to Bill by Diane Patton Apr 22, 11:58 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 16m, 0m
⏳ 3.9 business days
🧾
Invoice Created Apr 27, 6:49 AM
Invoice Number: SM-259832

Bottlenecks

Ready for Scheduling
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
Scheduled
Duration: 25.7 business days (threshold: 2.0 business days)
Exceeded by 23.7 business days
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00567694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Apr 20, 9:00 AM
Created
Feb 12, 12:55 PM
Invoice #
SM-259832

Work Details (5)

Name Type Status Qty Amount Date
WL-03193827 Labor Open 1 $0.00 Apr 21, 6:11 AM
WL-03193828 Labor Open 5 $0.00 Apr 21, 6:11 AM
WL-03193829 Labor Open 1 $0.00 Apr 21, 6:11 AM
WL-03194972 Labor Open 1 $0.00 Apr 21, 6:41 PM
WL-03194973 Labor Open 3 $2,351.80 Apr 21, 6:41 PM

Details