4/16 MOwens Replied back to Amanda and scheduled for 4/22 with arrival between 8-9am.
4/16 MOwens Tech is running into traffic problems on the way to location and will arrrive after 21pm. Sent email to Amanda Boyd to look at another day to schedule the inspeciton.
4/9 MOwens Tech is not feeling well today. Sent email to DeSean and Amanda asking to reschedule for next Thurs. 4/16 instead. Amanda confirmed reschedule for 4/16.
3/13 DeSean replied back that 4/9 with arrival at 9am works for the location.
3/12 MOwens Amanda replied back that he is already approved to go onsite. Replied back asking to schedule the visit for 4/9
3/12 MOwens Sent email to DeSean/Amanda about approval requirements for inspection visit due by end of April.
🔧Work Performed
102 pieces of equipment inspected and asset tagged.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 82
https://www.ebiotrack.com/inspection.php?iid=33035
From: mowens@emsar.com
To: Amanda.Boyd@Yescarecorp.com
Cc: mharris@emsar.com
Let's schedule for next Wed. 4/22. He is working the day before in Fredericksburg and I can have him stay overnight closer to your location so he can get there between 8-9am.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Boyd, Amanda <Amanda.Boy
From: mowens@emsar.com
To: Amanda.Boyd@Yescarecorp.com, desean.lyons@yescarecorp.com
Cc: mharris@emsar.com
Yes. That will work for us.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Boyd, Amanda <Amanda.Boyd@Yescarecorp.com>Sent: Thursday, April 9, 2026 8:40 AMTo: Melissa Owens <mowens@emsar.com>; Lyons, Desean <
From: mowens@emsar.com
To: Desean.Lyons@Yescarecorp.com, Amanda.Boyd@Yescarecorp.com
Cc: mharris@emsar.com
My tech Michael Harris called me this morning not feeling well. We need to reschedule for another day. Would next Thurs. 4/16 work?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Lyons, Desean <Desean.Lyons@
From: Desean.Lyons@Yescarecorp.com
To: mowens@emsar.com, Amanda.Boyd@Yescarecorp.com
Good afternoon Melissa,
We can schedule the inspection for the 9th at 9am.
Thank you, DeSean Lyons, BSN, RNDirector of NursingOffice: 804-524-6600 ext.6607 | Cell: 804-904-9071500 Folar Trail | North Prince George, VA 23860 DeSean.Lyons@yescarecorp.com www.yescarecorp.com
From: Melissa Owens <mowens@emsar.com>Sent: Friday, March 13, 2026 2:19 PMTo: Boyd, Amanda <Amanda.Boyd@Yescarecorp.com>Cc: Lyo
From: mowens@emsar.com
To: Amanda.Boyd@Yescarecorp.com
Cc: desean.lyons@yescarecorp.com
Can we look at scheduling the visit for 4/9 with arrival around 9am?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Boyd, Amanda <Amanda.Boyd@Yescarecorp.com>Sent: Thursday, March 12, 2026 4:50 PMTo: Melissa Owens <mowens@
WO-01351371 - Inspection - DD: 4/30/2026 - - North Prince George - Yescare - Riverside 90870
Apr 22, 2026 8:30am – 4:00pm
Work Order: WO-01351371
Account: YesCare
Customer Case Number:
Location: Yescare - Riverside 90870
Address: 500 Folar Trail, North Prince George, VA 23860
Manufacturer:
Model #:
Serial #:
Contact Name: Amanda Boyd
Contact Phone:
Contact Email: amanda.boyd@yescarecorp.com
Due Date: 4/30/2026
Sc
Timeline
📞
Case Linked Feb 12, 6:00 AM
Case Number:00567697
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 12, 1:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Feb 24, 8:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:11d 19h
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Mar 13, 3:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-04-09T13:00:00.000+0000
🚨20.0 business days
📅
Dispatch Scheduled by Melissa OwensApr 9, 8:38 AM
Scheduled For:2026-04-16T13:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensApr 9, 8:47 AM
Scheduled For:2026-04-16T14:00:00.000+0000
⚠️6.0 business days
🔄
Status: Reschedule by Melissa OwensApr 16, 11:01 AM
From:Scheduled
To:Reschedule
Duration in Previous:33d 19h
📅
▶
2
Dispatch Scheduled Apr 16, 11:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Reschedule
To:Scheduled
Duration in Previous:11m
⏳3.0 business days
💵
2x Expenses Added Apr 20, 12:06 PM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
⏱️
▶
2
5x Labor Added Apr 22, 11:46 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 12h, 0m
📄
Status: Ready to Bill by Diane PattonApr 23, 4:04 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:16h 16m, 0m
⏳3.0 business days
🧾
Invoice Created Apr 27, 10:50 AM
Invoice Number:SM-259969
Bottlenecks
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 24.6 business days (threshold: 2.0 business days)
Exceeded by 22.6 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)