Primary Delay42.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay46.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.7d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
04/20/2026 LHill-rec'd email from Damaris Johnson-Monday is fine.
See attached email.
04/17/2026 LHill-sent email to Danielle-Thank you for your response. We’ll have a technician in your area on Monday, 04/20 at a nearby facility, and he could stop by mid-afternoon. The visit would only take about 1–2 hours onsite.
Alternatively, we can schedule the visit for Tuesday morning if that’s more convenient.
Please let me know which option works best for you.
See logged email.
04/17/2026 LHill-rec'd email from Danielle Alford-
Is there a particular day or time that typically works best for your facility? Wednesday anytime
Would you like the technician to call ahead before arriving? Yes, 334 640 8207
Is there anything additional needed for our technician to gain access to your facility? No, just date and time confirmation so we can make the Warden and Captain aware
See attached email.
04/16/2026 LHill-sent email Kimberly McCants trying to confirm POC to schedule.
04/15/2026 LHill-sent email to Kimberly at kimberly.mccants@yescarecorp.com trying to schedule tech visit.
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
18 pcs
https://www.ebiotrack.com/inspection.php?iid=33040
📧
Email:Re: EMSAR Request for service at Yescare -Red Eagle 94032
Completed Apr 20, 2026
From: Damaris.Johnson@yescarecorp.com
To: laura.hill@emsar.com
Monday is fine.From: Laura Hill <laura.hill@emsar.com>Sent: Friday, April 17, 2026 9:42 AMTo: Alford, Danielle <Danielle.Alford@yescarecorp.com>; Rhea Berry <rhea.berry@emsar.com>Cc: Johnson, Damaris <Damaris.Johnson@yescarecorp.com>; McCants, Kimberly <Kimberly.McCants@yescarecorp.com>Subject: Re: EMSAR Request for service at Yescare -Red Eagle 94032 Danielle,Thank you for your response. We’ll have a technician in your area on M
📧
Email:Re: EMSAR Request for service at Yescare -Red Eagle 94032
Completed Apr 17, 2026
From: laura.hill@emsar.com
To: Danielle.Alford@yescarecorp.com, rhea.berry@emsar.com
Cc: Damaris.Johnson@yescarecorp.com, Kimberly.McCants@yescarecorp.com
📧
Email: Re: EMSAR Request for service at Yescare -Red Eagle 94032
Completed Apr 16, 2026
To: kimberly.mccants@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Yescare -Red Eagle 94032
Body:
Kimberly,
Following up on the email below. If you are not the POC for this location can you please advise whom I need to contact.
Thanks,
Laura Hill
Support Resource Planner-ASC
Office: 931-492-9697
laura.hill@emsar.com
www.emsar.com
The information in this e-mail is confidential and may be legally privileged
📧
Email: EMSAR Request for service at Yescare -Red Eagle 94032
Completed Apr 15, 2026
To: kimberly.mccants@yescarecorp.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Yescare -Red Eagle 94032
Body:
Hi Kimberly McCants,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for YesCare.
We have a service request open for our annual inspection of the biomed equipment due in April, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day
Work Order: WO-01351372
Account: YesCare
Customer Case Number:
Location: Yescare -Red Eagle 94032
Address: 1290 Red Eagle Road, Montgomery, AL 36110
Manufacturer:
Model #:
Serial #:
Contact Name: Danielle Alford
Contact Phone: 334 640 8207
Contact Email: kDanielle.Alford@yescarecorp.com
Due Dat
Timeline
📞
Case Linked Feb 12, 6:01 AM
Case Number:00567702
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 12, 1:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨43.0 business days
👷
▶
2
Technician Assigned Apr 14, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:60d 21h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Apr 20, 9:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-04-20T18:00:00.000+0000
🔧
Status: Tech On Site by Henry HolmesApr 20, 3:53 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6h 19m
🚗
Status: Tech Off Site by Henry HolmesApr 20, 4:50 PM