Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351375 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Prince George 00608 — 13400 Dille Drive, Upper Marlboro MD, 20772

Feb 12, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (31 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 7 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 24 → Mar 20, 2026
18 business days (counted)
Running total: 25 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Mar 20 → Apr 13, 2026
16 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 42 of ? biz days used
Created: Feb 12, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 24 Ready for Scheduling ▶ Running 7 7
Feb 24 → Mar 20 Assigned ▶ Running 18 25
Mar 20 → Apr 13 Scheduled ▶ Running 16 41
Apr 13 → Apr 14 Tech On Site ▶ Running 1 42
Dispatch 0.0d
Coordinators 43.7d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.7 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Feb 12, 2026 Due: Apr 30, 2026 Completed: Apr 14, 2026 (16 days early)
📅
42.1 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567701
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 56 pcs https://www.ebiotrack.com/inspection.php?iid=33039
Priority
Standard
Origin
Email
Reason
New Case
Contact
Abu Kalokoh
Owner
Jessica Sells
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351375 (current) Invoiced
Inspection • Michael Harris
Created: Feb 12, 2026 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Assigned
19.0d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/20 MOwens Shelly Draper called and the tech is approved to go onsite. Scheduled the visit for 4/13 from 11-4pm.

3/13 MOwens Shelley Draper replied back asking for a date to schedule. I replied asking about scheduling for 4/1.

3/12 MOwens Sent email to Shelley Draper about requesting entry approval for April inspection visit.

🔧 Work Performed
53 Pieces of equipment inspection was completed.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 56 pcs https://www.ebiotrack.com/inspection.php?iid=33039

Timeline

📞
Case Linked Feb 12, 6:01 AM
Case Number: 00567701
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 1:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Feb 24, 8:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 19h
🚨 19.0 business days
🗓️
▶
2 Status: Scheduled Mar 20, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-13T15:00:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Michael Harris Apr 13, 10:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 0h
⏱️
▶
3 9x Labor Added Apr 13, 10:30 PM
9x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Michael Harris
From: Tech On Site
To: Completed
Duration in Previous: 11h 49m
🏁
Status: Closed by Michael Harris
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Diane Patton Apr 14, 4:56 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 24m, 0m
⏳ 3.9 business days
🧾
Invoice Created Apr 20, 12:16 AM
Invoice Number: SM-259249

Bottlenecks

Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00567701
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Apr 13, 11:00 AM
Created
Feb 12, 1:04 PM
Invoice #
SM-259249

Work Details (9)

Name Type Status Qty Amount Date
WL-03184633 Labor Open 2.1833333333333 $0.00 Apr 13, 10:30 PM
WL-03184634 Labor Open 6.2666666666667 $1,560.40 Apr 13, 10:30 PM
WL-03184635 Labor Open 2.3 $0.00 Apr 13, 10:30 PM
WL-03184636 Travel Open 115 - Apr 13, 10:30 PM
WL-03184637 Travel Open 115 - Apr 13, 10:30 PM
WL-03184638 Expenses Open 1 $0.00 Apr 13, 10:30 PM
WL-03184639 Expenses Open 1 $0.00 Apr 13, 10:30 PM
WL-03184640 Expenses Open 1 $0.00 Apr 13, 10:30 PM
WL-03184641 Expenses Open 1 $0.00 Apr 13, 10:30 PM

Details