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← WO Overview

WO-01351376 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Polk - Booking 00829 — 7101 DeCastro Road, Winter Haven FL, 33880

Feb 12, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 12 biz days
🕐 Clock stopped: Canceled (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Mar 3, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 12, 2026 Canceled: Mar 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Mar 3 Ready for Scheduling ▶ Running 12 12
Dispatch 0.0d
Coordinators 12.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.7 days
Over SLA
Created: Feb 12, 2026 Due: Apr 30, 2026 Completed: Mar 3, 2026 (58 days early)
📅
12.7 days Total Age
⏱️
12.7d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567699
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=33037
Priority
Standard
Origin
Email
Reason
New Case
Contact
Micky Conger
Owner
Shelby Robinson
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351376 (current) Canceled
Inspection
Created: Feb 12, 2026
Behind Schedule - Needs Attention
Canceled • 183 days old
🚨
Primary Delay 12.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/3 KHardison, Per Kaylyn, She wants this cancelled per her supervisor.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 39 https://www.ebiotrack.com/inspection.php?iid=33037

Timeline

📞
Case Linked Feb 12, 6:00 AM
Case Number: 00567699
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 1:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
🚫
Status: Canceled by Kimberly Hardison Mar 3, 8:30 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 18d 19h

Bottlenecks

Ready for Scheduling
Duration: 12.7 business days (threshold: 1.0 business days)
Exceeded by 11.7 business days

🔗 Related Artifacts

📞
Case 00567699
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 12, 1:08 PM
Invoice #
N/A

Details