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WO-01351383 ↗ ServiceMax

HonorHealth Network • Inspection • PSM

📍 HonorHealth - 44th St & Thomas Road — 4501 East Thomas Road, Suite 101, Phoenix AZ, 85018

Feb 12, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (7 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: On Hold
Feb 16 → Feb 27, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 11, 2026
8 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 12, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 16 Ready for Scheduling ▶ Running 1 1
Feb 16 → Feb 27 On Hold ▶ Running 9 10
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 10
Feb 27 → Feb 27 Assigned ▶ Running 0 10
Feb 27 → Mar 11 Scheduled ▶ Running 8 18
Mar 11 → Mar 11 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Holding 9.0d (excluded)
Coordinators 10.7d
Field Work 0.6d
Billing 12.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
9.0 days
Coordinators
10.7 days
Over SLA
Field Work
0.6 days
Billing
12.7 days
Over SLA
Created: Feb 12, 2026 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
18.7 days Total Age
⏱️
9.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567704
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces https://www.ebiotrack.com/inspection.php?iid=33043
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jaqueline Marquez
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351383 (current) Invoiced
Inspection • Andrew Przybyla
Created: Feb 12, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 9.0 days stuck in "On Hold"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
On Hold
9.0d
Assigned
0.0d / 0.5d SLA
Scheduled
8.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Billing Review
8.8d / 2.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 SBerry: PO attached

3/13/26 DPatton - All Work Orders must have a PO. (SB working on PO)

2/27 KKelch called Eric to schedule for 3/11 between 8 and 10 am. Customer confirmed. 

Do not inspect service refrigerators or freezers.

Please do not apply EMSAR asset tags to the equipment.

Please do not apply PM tags to devices that are currently tagged as no PM required.

🔧 Work Performed
Tech arrived on site and inspected and tested 41 pieces of equipment. Tech saw that, tech is not to inspect service refrigerators or freezers. Tech also do not apply EMSAR asset tags to any equipment, except for what Honor Health already had on the equipment. Tech also did not apply PM tags to devices that are currently tagged, as no PM required. Tech also showed the site manager and she said that would be fine and she would be reaching out to her Bio-Med team also. Old asset stickers were removed and the refrigerators were placed in archive.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces https://www.ebiotrack.com/inspection.php?iid=33043

Timeline

📞
Case Linked Feb 12, 6:01 AM
Case Number: 00567704
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 1:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
⏸️
Status: On Hold by Kaitlyn Kelch Feb 16, 8:56 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 3d 19h
⚠️ 9.0 business days
📅
▶
5 Status: Ready for Scheduling Feb 27, 11:26 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-11T14:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 6, 10:20 AM
Scheduled For: 2026-03-11T15:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Mar 11, 10:56 AM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 22h
⏱️
2x Labor Added Mar 11, 12:21 PM
Type: Labor
Status: Open
Qty: 4, 1
✔️
Status: Completed by Andrew Przybyla Mar 11, 3:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 44m
🏁
Status: Closed by Andrew Przybyla Mar 11, 4:00 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Mar 13, 1:53 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 21h
⚠️ 9.0 business days
📄
Status: Ready to Bill by Scott Berry Mar 25, 12:15 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11d 22h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Mar 30, 2:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257801

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00567704
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Mar 11, 11:00 AM
Created
Feb 12, 1:20 PM
Invoice #
SM-257801

Work Details (5)

Name Type Status Qty Amount Date
WL-03138945 Labor Open 1.5 $0.00 Mar 11, 10:56 AM
WL-03138946 Travel Open 55 - Mar 11, 10:56 AM
WL-03138947 Travel Open 43 - Mar 11, 10:56 AM
WL-03139180 Labor Open 4 $1,300.00 Mar 11, 12:21 PM
WL-03139181 Labor Open 1 $0.00 Mar 11, 12:21 PM

Details