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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351385 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Riverside Correctional Facility — 8151 State Road, Philadelphia PA, 19136

Feb 12, 2026 → May 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (52 biz days late)
Active: 63 biz days
🕐 Clock stopped: Canceled (May 13, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Mar 20, 2026
25 business days (counted)
Running total: 25 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Mar 20 → May 5, 2026
32 business days (counted)
Running total: 57 of ? biz days used
6d
▶ Clock Running
Status: On Hold
May 5 → May 13, 2026
6 business days (counted)
Running total: 63 of ? biz days used
Created: Feb 12, 2026 Canceled: May 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Mar 20 Ready for Scheduling ▶ Running 25 25
Mar 20 → May 5 Assigned ▶ Running 32 57
May 5 → May 13 On Hold ▶ Running 6 63
Dispatch 0.0d
Holding 6.7d (excluded)
Coordinators 58.7d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
6.7 days
Coordinators
58.7 days
Over SLA
Created: Feb 12, 2026 Due: Apr 30, 2026 Completed: May 13, 2026 (12 days late)
📅
63.7 days Total Age
⏱️
33.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
57.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567705
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 30 pieces https://www.ebiotrack.com/inspection.php?iid=33042
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Fauntleroy
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351385 (current) Canceled
Inspection • Philip Krogstad
Created: Feb 12, 2026
Behind Schedule - Needs Attention
Canceled • 183 days old
🚨
Primary Delay 33.0 days stuck in "Assigned"
⏱️
Total Delay 57.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
25.7d / 1.0d SLA
Assigned
33.0d / 0.5d SLA
On Hold
6.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/13/2026 DNakoff - Per YesCare leadership, do not perform inspection, PA sites are moving to another vendor in June 2026

4/28 MOwens Sent a follow up to Lisa about scheduling.

Lisa Fauntleroy, RN,BSN,CCHP

Health Service Administrator

Office: 267-540-7810

Cell: 215-837-4885

4/7 MOwens Sent an email to Lisa about onsite approval for the tech.

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 30 pieces https://www.ebiotrack.com/inspection.php?iid=33042

Timeline

📞
Case Linked Feb 12, 6:01 AM
Case Number: 00567705
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 26.0 business days
👷
▶
2 Technician Assigned Mar 20, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 18h
🚨 33.0 business days
⏸️
Status: On Hold by Mark Joseph May 5, 2:23 PM
From: Assigned
To: On Hold
Duration in Previous: 46d 5h
⚠️ 7.0 business days
🚫
Status: Canceled by Dylan Nakoff May 13, 9:56 AM
From: On Hold
To: Canceled
Duration in Previous: 7d 19h

Bottlenecks

Ready for Scheduling
Duration: 25.7 business days (threshold: 1.0 business days)
Exceeded by 24.7 business days
Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days

🔗 Related Artifacts

📞
Case 00567705
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Philip Krogstad
Scheduled
N/A
Created
Feb 12, 1:23 PM
Invoice #
N/A

Details