Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351387 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Virtual Tech • PC

📍 Cornell Scott - Campbell Ave — 410 Campbell Ave, West Haven CT, 06516

Feb 12, 2026 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✗ SLA Missed (10 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: On Hold
Feb 12 → Mar 27, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Feb 12, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Mar 27 On Hold ▶ Running 30 30
Mar 27 → Mar 27 Assigned ▶ Running 0 30
Dispatch 0.0d
Holding 30.7d (excluded)
Coordinators 0.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
30.7 days
Coordinators
0.0 days
Field Work
0.0 days
Created: Feb 12, 2026 Due: Mar 13, 2026 Completed: Mar 27, 2026 (13 days late)
📅
30.7 days Total Age
⏱️
30.7d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567903
<no subject>
Closed
Second request. Item not functioning properly with multiple error codes Site: Cornell Scott - Campbell AveCity: West HavenCity: CTModel: Siemens / Bayer - DCA VANTAGECity: 13236611
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megan Kalanick
Owner
Virtual Tech
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351387 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 12, 2026 • Closed: Mar 27, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 30.7 days stuck in "On Hold"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
30.7d
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-17 Follow up sent to customer. 2/12 sent site email for additional info 3/27 - no response - closing WO
🔍 Technician Findings
3/27 - no response - closing WO
⚠️ Problem Description
Second request. Item not functioning properly with multiple error codes Site: Cornell Scott - Campbell AveCity: West HavenCity: CTModel: Siemens / Bayer - DCA VANTAGECity: 13236611 https://www.ebiotrack.com/workorder.php?wo=71640

Timeline

📞
Case Linked Feb 12, 12:25 PM
Case Number: 00567903
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 12, 1:28 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 31.0 business days
⏱️
▶
4 Labor Added Mar 27, 9:30 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold
To: Assigned
Duration in Previous: 42d 19h
✔️
Status: Completed by Wendy Argueta
From: Assigned
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Wendy Argueta Mar 27, 9:37 AM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 31, 10:36 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257872

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567903
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 12, 1:28 PM
Invoice #
SM-257872

Work Details (1)

Name Type Status Qty Amount Date
WL-03162274 Labor Open 0.016666666666667 $29.75 Mar 27, 9:30 AM

Details