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WO-01351393 ↗ ServiceMax

MIDMARK • Repair • P4

📍 MIDWAY ROAD ANIMAL CLINIC — 12700 Midway Rd Ste 106, Dallas TX, 75244

Feb 12, 2026 → Feb 16, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 19, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 12 → Feb 12, 2026
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Feb 12, 2026 Completed: Feb 16, 2026
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 4
Feb 12 → Feb 12 Ready for Release ⏸ Paused 0 —
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 1 / 4
Feb 13 → Feb 16 Scheduled ▶ Running 0 1 / 4
Feb 16 → Feb 16 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.0d
Holding 0.6d (excluded)
Coordinators 2.3d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.6 days
Coordinators
2.3 days
Over SLA
Billing
1.7 days
Over SLA
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Feb 16, 2026 (3 days early)
📅
1.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567852
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email midwayrac@yahoo.com PROBLEM SUMMARY NWD Scaler issues - Special Billing ADDITIONAL NOTES Parts shipping via UPS Next Day Air. Closed from 12pm – 1pm for lunch. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Kristine Prater
Owner
Leona Coonrod
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351393 (current) Invoiced
Repair • Christopher Womack
Created: Feb 12, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.6d
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13 KKelch called Kristine to schedule for 2/16 between 9 and 11 am. Customer confirmed. 

2/13/26 lcoonrod

Your shipment

1ZE444250172014067

Scheduled Delivery

Today, February 13 by 10:30 A.M.

Ship To:Midway Road Animal Clinic
12700 Midway Rd Ste 106
DALLAS, TX 75244
USUPS Service:UPS NEXT DAY AIRPackage Weight:0.4 LBSMerchandise Description:Veterinary Service PartsReference Number 1:21132210 / 755266
Reference Number 2:SR1538062
Reference Number 3:200.300.10.1080.0000.402000.00000.0


02/12/2026 EMartin

Order No: 755266


Customer PO No: SR1538062


Customer: Midway Road Animal Clinic


Service Request NO: 1538062


  


Ship To Name: Midway Road Animal Clinic


Ship To Address: 12700 Midway Rd Ste 106    


Ship To City/State: DALLAS, TX 75244


Waybill (Tracking #): 1ZE444250172014067


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 12-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 016-1375-00 SERIAL #: DESCRIPTION: LED SCALER HAND PIECE

2/12/26 lcoonrod

rings and message picks up. cannot reach anyone, does not go to VM. Will send email

🔧 Work Performed
I then cut about 2 inches off the end of the hoses and reconnected them to the pneumatic switch in the foot pedal. I put the foot pedal back together. I then got the new scaler from the customer and put the scaler on the end of the scaler tubing. I then function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
On the VetPro 1000, I arrived and found that the customer was having issues with the scaler. I then found that the foot control was not very responsive when pushed. I then took the foot control apart and found that the hoses connected the pneumatic switch were leaking.
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email midwayrac@yahoo.com PROBLEM SUMMARY NWD Scaler issues - Special Billing ADDITIONAL NOTES Parts shipping via UPS Next Day Air. Closed from 12pm – 1pm for lunch. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 12, 11:14 AM
Case Number: 00567852
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 12, 1:44 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✅
Status: Ready for Release by Leona Coonrod Feb 12, 1:50 PM
From: Entered
To: Ready for Release
Duration in Previous: 6m
📅
Status: Ready for Scheduling by Erin Martin Feb 12, 6:52 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 5h 2m
👷
▶
2 Technician Assigned Feb 13, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 12m
📅
▶
2 Dispatch Scheduled Feb 13, 2:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5h 31m
⏳ 1.0 business days
🔧
Status: Tech On Site by Christopher Womack Feb 16, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
⏱️
▶
2 3x Labor Added Feb 16, 6:47 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 9m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 19, 1:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
Status: Invoice Pending by Nancy Suarez Feb 20, 12:41 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 30m
⏳ 1.0 business days
🧾
Invoice Created Feb 22, 8:10 PM
Invoice Number: SM-254598

Bottlenecks

Ready for Scheduling
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Assigned
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

📞
Case 00567852
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Christopher Womack
Scheduled
Feb 16, 10:00 AM
Created
Feb 12, 1:44 PM
Invoice #
SM-254598

Work Details (4)

Name Type Status Qty Amount Date
WL-03103051 Parts Open 1 $0.00 Feb 12, 1:44 PM
WL-03107795 Labor Open 1.5 $0.00 Feb 16, 6:47 PM
WL-03107796 Labor Open 1 $110.00 Feb 16, 6:47 PM
WL-03107797 Travel Open 40 $110.00 Feb 16, 6:47 PM

Details