Q-00032498
Work Order Type: Repair
https://www.ebiotrack.com/workorder.php?wo=71638
Requesting repair on Parks Medical dopple blood pressure machine in Internal Medicine department. Volume knob not working, only static sound; not charging or holding charge. Updated/replaced the charger but still not working.
PARKS MEDICAL - 811-B
Asset ID: 13231061
Serial #: 8113-600029324
This unit will need to be sent into our repair depot for services to be completed. Please send in all accessories for testing (Probes and Charger).
12 x 12 x 12" Corrugated Box
Outbound 1Z01E3E70399594248
- Delivered 2/18/2026
Return 1Z01E3E79094076788
- Shipper created a label, UPS has not received the package yet. No equipment service performed—unit was not returned to the depot.
🔍Technician Findings
Customer vt approved the depot repair quote, and EMSAR provided a depot shipping kit and prepaid return label. The equipment was not received after multiple return notifications and automated hard-hold follow-ups. No equipment evaluation or repair service was performed. Work order closed for materials and shipping expenses incurred to date.
⚠️Problem Description
Q-00032498
PARKS MEDICAL - 811-B
Asset ID#: 13231061
S/N: 8113-600029324
https://www.ebiotrack.com/workorder.php?wo=71641
To: jboone@webstervets.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090448_2-16-2026 2-57 PM.pdf, ShippingLabel_0001_1Z01E3E79094076788.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01351398
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we pr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: jboone@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351398Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Q-00032498
PARKS MEDICAL - 811-B
Asset ID#: 13231061
S/
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01351398
Completed Feb 16, 2026
To: jboone@webstervets.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01351398
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping add
Timeline
📞
Case Linked Feb 10, 9:36 AM
Case Number:00566925
Subject:<no subject>
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 12, 2:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
📦
▶
2
Parts Requested Feb 16, 1:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Ready for Scheduling
To:Awaiting Parts
Duration in Previous:3d 23h
🔩
▶
2
2x Parts Added Feb 16, 3:14 PM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Sean Weaver
From:Awaiting Parts
To:On Hold
Duration in Previous:1h 36m
🚨115.0 business days
👷
▶
2
Technician Assigned Jul 30, 10:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:On Hold, Assigned
To:Assigned, Closed
Duration in Previous:163d 17h, 0m
⏳3.0 business days
⏱️
▶
2
Labor Added Aug 3, 11:14 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed
To:Ready to Bill
Duration in Previous:4d 1h
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Aug 5, 4:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created Aug 5, 5:53 PM
Invoice Number:SM-269459
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)