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WO-01351400 ↗ ServiceMax

Aspire of WNY • Inspection • PSM

📍 ASPIRE- LANCASTER 4042 WALDEN AVENUE — 4042 WALDEN AVENUE, LANCASTER NY, 14086

Feb 12, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (36 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 5 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 7, 2026
32 business days (counted)
Running total: 37 of ? biz days used
9d
▶ Clock Running
Status: Reschedule
Apr 7 → Apr 20, 2026
9 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Feb 12, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 20 Ready for Scheduling ▶ Running 5 5
Feb 20 → Feb 20 Assigned ▶ Running 0 5
Feb 20 → Apr 7 Scheduled ▶ Running 32 37
Apr 7 → Apr 20 Reschedule ▶ Running 9 46
Apr 20 → Apr 21 Scheduled ▶ Running 1 47
Apr 21 → Apr 21 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Coordinators 50.2d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.2 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Feb 12, 2026 Due: Apr 30, 2026 Completed: Apr 21, 2026 (9 days early)
📅
47.6 days Total Age
⏱️
32.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
43.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567710
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 1 piece https://www.ebiotrack.com/omnicor/inspection.php?iid=10557
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Nielsen
Owner
Leona Coonrod
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351400 (current) Invoiced
Inspection • Erwin Forster
Created: Feb 12, 2026 • Closed: Apr 21, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 32.5 days stuck in "Scheduled"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.6d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
34.5d / 2.0d SLA
Reschedule
9.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Emailed invoice through AR Inbox along with inspection report

4/20 KSmith -- Scheduled for tomorrow with Marie. 12pm-2pm

4/20 KSmith -- Marie is checking with the site if tomorrow will work.

4/17 KSmith -- Followed up with Marie to reschedule for 4/21

4/15 KSmith -- Followed up with Marie to reschedule for 4/21

4/10 KSmith -- Followed up with Marie to reschedule for 4/21

4/7 KSmith -- FSE did not grab the correct stickers for this job and it will need to be rescheduled. Sent email to Marie to reschedule for 4/15

2/20 KSmith -- Site requested a Tuesday. Scheduled for 4/7 with Marie. 9-11am

2/20 KSmith -- Sent email to schedule for 4/6

🔧 Work Performed
Inspected 1 item
🔍 Technician Findings
Inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 1 piece https://www.ebiotrack.com/omnicor/inspection.php?iid=10557

Timeline

📞
Case Linked Feb 12, 7:39 AM
Case Number: 00567710
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 2:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 22h
🗓️
▶
2 Status: Scheduled Feb 20, 3:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-07T13:30:00.000+0000
🚨 31.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 3, 9:35 AM
Scheduled For: 2026-04-07T15:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kourtney Smith Apr 7, 1:06 PM
From: Scheduled
To: Reschedule
Duration in Previous: 45d 20h
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Apr 20, 11:19 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 12d 22h
⏳ 2.0 business days
🔧
Status: Tech On Site by Erwin Forster Apr 21, 11:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
✔️
Status: Completed by Erwin Forster Apr 21, 11:55 AM
From: Tech On Site
To: Completed
Duration in Previous: 10m
⏱️
3x Labor Added Apr 21, 3:58 PM
Type: Labor, Travel
Status: Open
Qty: 0.25
🏁
Status: Closed by Erwin Forster Apr 21, 4:31 PM
From: Completed
To: Closed
Duration in Previous: 4h 35m
📄
▶
2 Status: Ready to Bill Apr 22, 1:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 26, 1:40 PM
Invoice Number: SM-259837

Bottlenecks

Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 32.5 business days (threshold: 2.0 business days)
Exceeded by 30.5 business days
Reschedule
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00567710
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Apr 21, 12:30 PM
Created
Feb 12, 2:06 PM
Invoice #
SM-259837

Work Details (3)

Name Type Status Qty Amount Date
WL-03194612 Labor Open 0.25 $0.00 Apr 21, 3:58 PM
WL-03194613 Labor Open 0.25 $202.68 Apr 21, 3:58 PM
WL-03194614 Travel Open 5 - Apr 21, 3:58 PM

Details