Use this password to access the kiosk: %FP9QCK3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/13/26 AJinerson - FOM approved sending to WM due to no near EMSAR technician available to meet SLA (all technicians are already full w/ other repair/HCP work and this site is an additional 6 hour round trip).
🔧Work Performed
Onsite, turned off the kiosk and replaced the antenna booster and rebooted the kiosk. Having issues attemping to complete the task. Called Tech (Emanuel) Support and explained the situation about logging into the kiosk. After several attempts, I figured out that if you hit the "End" button, it brings up the maintenance login. Put the password in and it came up and is working properly. After the configuration tested the blood pressure and scale. Verified with tech support that he can see it online and working properly.
🔍Technician Findings
Found offline, no key to open
⚠️Problem Description
Per Jennifer, she said both screens are now working after the reboot. Confirmed this with her twice. The unit remains offline in the portal. Lights are working. They do have a key
Part will be shipped next day air to techs home address.
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order. Kiosk offline
Use this password to access the kiosk: %FP9QCK3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 20, 2026
Tech replaced Wi-Fi adapter successfully. Kiosk is online and working as expected.
MergeId Last Contacted Status
107747 02/20/2026 12:39:44 pm -08:00 Deployed
31708 07/24/2024 2:15:15 pm -07:00 Retired
📞
Call
Completed Feb 20, 2026
Tech called to check in
📋
Outbound to +17066503366
Completed Feb 12, 2026
Per Jennifer, she said both screens are now working after the reboot. Confirmed this with her twice. The unit remains offline in the portal. Lights are working. They do have a key.
📋
Outbound to +17066503366
Completed Feb 12, 2026
Spoke to Hannah/pharmacy, the unit was working properly and offline in the portal. She rebooted and both screens are dark now.
Feb 18, 2026 10:12am
@Emmanuel Morales @Phillip Castillo key only parts order needed, no key in box and pharmacy don't have one. TY!