03/16/2026 Brod - sent follow up email to Makale Case to confirm unit has been sent off
02/25/2026 Brod - called 2623277235 to speak to Makale Case, he stated that he ended up sending the device off and the incident WO is no longer needed.
02/17/2026 SRobinson- Called Makale Case, 262-327-7235. It went to VM, LM. Going to follow up with an email as well.
02/25/2026 Brod - called 2623277235 to speak to Makale Case, he stated that he ended up sending the device off and the incident WO is no longer needed.
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Live Call_ Left Message
Completed Feb 18, 2026
02/18/2026 Brod - called 2623277235 to speak to Makale Case went to vm left message to have FSE onsite next week. following up in email to makale.case@gehealthcare.com
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Email: Authorized Service Partner, Philips TpC Service Request - Fairview Park Hospital - DUBLIN, GA - WO-14483699
Completed Feb 17, 2026
To: makale.case@gehealthcare.com
CC: central.scheduling@emsar.com; brandi.rodriguez@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: Authorized Service Partner, Philips TpC Service Request - Fairview Park Hospital - DUBLIN, GA - WO-14483699
Body:
Hi Makale,
I am writing to you today as an Authorized Service Partner for Philips Healthcare to discuss a recent service request we received.
Philips has partnered with EMSAR, as an extension of their service team
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Outbound to +12623277235
Completed Feb 17, 2026
02/17/2026 SRobinson- Called Makale Case, 262-327-7235. It went to VM, LM. Going to follow up with an email as well.
Feb 17, 2026 4:44pm
@Brandi Rodriguez this WO needs call on it. This is not an FCO81 Failure. The customer needs to be contacted ASAP
@Stephanie Ramen
MSG
RE Authorized Service Partner Philips TpC Service Request - Fairview Park Hospital - DUBLIN GA - WO-14483699
Mar 16, 2026
Timeline
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Case Linked Feb 12, 2:10 PM
Case Number:00567981
Subject:URGENT Philips WO Request
Status:Closed
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Work Order Created Feb 12, 2:36 PM
Work Order:WO-01351404
Type:Repair
Priority:PC
⏳3.0 business days
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Status: Ready for Scheduling by Brandi RodriguezFeb 17, 4:28 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5d 1h
⚠️6.9 business days
⏸️
Status: On Hold by Brandi RodriguezFeb 25, 1:36 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:7d 21h
🚨18.0 business days
🚫
Status: Canceled by Mandy NewmanMar 20, 11:19 AM
From:On Hold
To:Canceled
Duration in Previous:22d 20h
Bottlenecks
Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 6.3 business days (threshold: 1.0 business days)