Use this password to access the kiosk: 74ZLA62Z
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
2/13 KKelch placed in WM due to lack of tech availability in the area. Approved by CDempsey
🔧Work Performed
As per tech support, I replaced the PC, Power supply and GFI
🔍Technician Findings
Displays were blank nothing on except rear kiosk fan. Tested power, power supply was not working.
⚠️Problem Description
Spoke with Darren, confirmed unit off with nothing to display. Asked if outlet was a working outlet he did confirm. Location does not have key.
Tech must investigate issue before replacing Parts. If unable to resolve with original parts installed, please follow below steps.
Part will be shipped next day air.
Tech will be sent a PC for replacement.
Tech must replace all parts of the PC kit.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Current PC is not powering on
Tech will be shipped GFCI Replacement.
Tech will be sent Key to Kiosk
Use this password to access the kiosk: 74ZLA62Z
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Kiosk
📞
Call
Completed Feb 20, 2026
Tech replaced parts successfully. Kiosk is online and working as expected.
MergeId Last Contacted Status
107981 02/20/2026 11:01:19 am -08:00 Deployed
30435 02/20/2026 8:30:56 am -08:00 Retired
📋
Outbound to +15756308020
Completed Feb 12, 2026
Per Darren, the unit remains dark after the reboot. Fan is running. No lights. No key.
📋
Outbound to +15756308020
Completed Feb 12, 2026
Spoke to Darren/pharmacy, the unit is dark, he can hear the fan running, so there is power getting to the unit. Unit is offline in the portal. He rebooted.
Feb 13, 2026 3:15pm
@Jessica Foley This is coming your way :)
Feb 18, 2026 10:15am
@Emmanuel Morales @Phillip Castillo key only parts order needed, no key in box. TY!