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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351408 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Feb 12, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 26, 2026
✓ SLA Met (2 biz days early)
Active: 7 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Entered
Feb 16 → Feb 24, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 12, 2026 Canceled: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 13 Created ▶ Running 1 1
Feb 13 → Feb 16 Scheduled ▶ Running 0 1
Feb 16 → Feb 24 Entered ▶ Running 6 7
Dispatch 7.5d
Coordinators 1.0d
✓ SLA Met
Dispatch
7.5 days
Over SLA
Coordinators
1.0 days
Created: Feb 12, 2026 Due: Feb 26, 2026 Completed: Feb 24, 2026 (2 days early)
📅
7.5 days Total Age
⏱️
6.0d in Entered Longest Stage
🔄
3 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567977
URGENT Philips WO Request
Closed
Device failed pretest during FCO8600081, work will be completed by EMSAR ASP- H30345221AE7C
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Fuller
Owner
Kimberly Hardison
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351408 (current) Canceled
Repair
Created: Feb 12, 2026
At Risk - Monitor Closely
Canceled • 183 days old
🚨
Primary Delay 6.0 days stuck in "Entered"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.5d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 RArnold - Dispatching to Fad K

⚠️ Problem Description
Device failed pretest during FCO8600081, work will be completed by EMSAR ASP- H30345221AE7C
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 12, 2:03 PM
Case Number: 00567977
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 12, 2:42 PM
Work Order: WO-01351408
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Feb 13, 8:07 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 17h 24m
⏳ 1.0 business days
🆕
Status: Entered by Mandy Newman Feb 16, 9:43 AM
From: Scheduled
To: Entered
Duration in Previous: 3d 1h
⚠️ 5.9 business days
🚫
Status: Canceled by Mandy Newman Feb 24, 6:49 AM
From: Entered
To: Canceled
Duration in Previous: 7d 21h

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days

🔗 Related Artifacts

📞
Case 00567977
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 12, 2:42 PM
Invoice #
N/A

Details