Use this password to access the kiosk: ZGKYERG4
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
02/25/2026 JFoley - reached out to wm tech to confirm if any shipped parts were used.
2/13/26 AJinerson - Per tech sup approved to send to WM due to local EMSAR tech is on GCX project and not to be pulled from it in FEB and other tech on PTO thru 2/20.
🔧Work Performed
Tested Higgi at another location with power, works.
🔍Technician Findings
No power to Station
⚠️Problem Description
Per Myriam the screens are dark. She rebooted, they are still dark, no error message. LEDs are working.
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts.
Tech will be sent Key to Kiosk
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk: ZGKYERG4
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📋
Outbound to +18136858223
Completed Feb 12, 2026
Per Myriam the screens are dark. She rebooted, they are still dark, no error message. LEDs are working.
Feb 13, 2026 4:12pm
@Jessica Foley Hi Jessica, this WO was sent to WM as well. Thank you!
Feb 18, 2026 10:24am
@Emmanuel Morales @Phillip Castillo new parts order needed, package was shipped on RMA and returning to Wilmington. TY! CC @Brendan Chaney