Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Regenerative & Hyperbaric Med — 61 Whitcher St NE Ste 2150, Marietta GA, 30060
Feb 12, 2026 → Feb 26, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 12 → Feb 12 | Created | ▶ Running | 0 | 0 / 4 |
| Feb 12 → Feb 12 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Feb 12 → Feb 13 | Assigned | ▶ Running | 1 | 1 / 4 |
| Feb 13 → Feb 19 | Scheduled | ▶ Running | 3 | 4 / 4 |
| Feb 19 → Feb 19 | Tech On Site | ▶ Running | 0 | 4 / 4 |
| Feb 19 → Feb 20 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 20 → Feb 23 | Ready for Scheduling | ▶ Running | 1 | 5 / 4 |
| Feb 23 → Feb 23 | Entered | ▶ Running | 0 | 5 / 4 |
| Feb 23 → Feb 23 | Ready for Scheduling | ▶ Running | 0 | 5 / 4 |
| Feb 23 → Feb 27 | Scheduled | ▶ Running | 4 | 9 / 4 |
02/24/2026 LHill-rec'd email from Matt Brauinger-Perfect. I will be the on-site contact.
The technician will have to park in the GREEN parking deck. There is a charge and we do not validate. Please instruct him to try to park on P5 or take elevator to P5, which is the level that our office is on. Follow signs for 61 Building. Suite 2150.
See logged email.
2/23/26 AJinerson - Returning to Dispatch to clear tech name due to needing to reassign to available technician to cover repair by SLA.
2/23/26 AJinerson - Sent email back to POC Matt confirming tech visit for Thursday, 2/26 with arrival between 9am-11am.
POC onsite:
Parts location:
Arrival instructions:
2/23/26 AJinerson - Customer POC Matt emailed back confirming tech visit for Thursday, 2/26 with arrival between 9am-11am.
2/23/26 AJinerson - Sent email back to customer offering tech visit on Thursday, 2/26 with arrival between 9am-11am.
2/23/26 AJinerson - Received email from customer stating they have received parts today, 2/23. Confirmed by checking UPS tracking as well. Customer ready to schedule.
2/21/26 RBerry- Updated due date based on parts.
02/20/2026 EMartin
Order No: 756530
Customer PO No: SR1537670
Customer: Midmark No Charge
Service Request NO: 1537670
Ship To Name: Regenerative & Hyperbaric Med
Ship To Address: 61 Whitcher St NE Ste 2150
Ship To City/State: Marietta, GA 30060-1179
Waybill (Tracking #): 1ZE444250371597936
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 20-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11172-00 SERIAL #: DESCRIPTION: KIT, M9-05X REVISED DOOR LATCH
LINE NO: 2.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY
2/19/26 AJinerson - Emailed Matt back letting him know the process and gave him Midmark's contact information if needed for any questions on shipping/delivery process.
2/19/26 AJinerson - POC Matt emailed me asking about the process of return trip, where parts are shipping, how to get tech back on-site when they receive parts.
2/13/26 AJinerson - Received email back from Matt providing below arrival instructions:
Arrival instructions:
The technician will have to park in the GREEN parking deck.
There is a charge and we do not validate. Please instruct him to try to park on P5 or take elevator to P5, which is the level that our office is on. Follow signs for 61 Building. Suite 2150.
2/13/26 AJinerson - Sent email back to Matt confirming we have tech scheduled for Wednesday, 2/18 between 12pm-2pm, but will notify them if we have anything earlier become available.
2/13/26 AJinerson - Received email back from POC Matt confirming scheduling for Wednesday, 2/18, informing us that they do close at 3PM, so if an earlier time becomes available, that would work best.
2/12/26 AJinerson - Sent email to POC Matt offering tech visit on Weds. 2/18 with eta between 12pm-2pm.
2/12/26 AJinerson - Called site to schedule tech visit. Call went to answering service as this site is closed now. No option to leave VM. We will have to try calling again tomorrow, site opens at 6am. Will follow up with email too.
2/12/2026jsells
left a voicemail with the work order number and I let Matt know that someone would be calling to schedule the onsite visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03111303 | Labor | Open | 1.25 | $0.00 | Feb 18, 8:40 PM |
| WL-03111304 | Labor | Open | 1 | $110.00 | Feb 18, 8:40 PM |
| WL-03111305 | Labor | Open | 1.75 | $0.00 | Feb 18, 8:40 PM |
| WL-03111306 | Travel | Open | 61 | $110.00 | Feb 18, 8:40 PM |
| WL-03111307 | Travel | Open | 49 | $0.00 | Feb 18, 8:40 PM |
| WL-03111308 | Expenses | Open | 1 | $0.00 | Feb 18, 8:40 PM |
| WL-03122129 | Labor | Open | 1.5 | $0.00 | Feb 26, 7:31 PM |
| WL-03122130 | Labor | Open | 2.25 | $247.50 | Feb 26, 7:31 PM |
| WL-03122131 | Travel | Open | 40 | $110.00 | Feb 26, 7:31 PM |
| WL-03122132 | Parts | Open | 1 | $0.00 | Feb 26, 7:33 PM |
| WL-03122133 | Expenses | Open | 1 | $0.00 | Feb 26, 7:33 PM |