Zone 1
NWD C633
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/16/2026 CRamen spoke with Leslie and scheduled for Brandon for Tuesday 2/17/2026 with tech arrival between 11-1
2/12/26 SReich - Left Leslie a vm, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
closed release valve
ran cycle x2
unit working as intended and placed back into service
advised customer not leave release handle in up position
🔍Technician Findings
customer stated they keep release valve pull handle in the up position
⚠️Problem Description
Zone 1
NWD C633
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +17249355330
Completed Feb 16, 2026
2/16/2026 CRamen spoke with Leslie and scheduled for Brandon for Tuesday 2/17/2026 with tech arrival between 11-1
📋
Outbound to +17249355330
Completed Feb 12, 2026
Left Leslie a vm, gave her the WO # and told her someone would be reaching out to schedule.
Work Order: WO-01351426
Account: MIDMARK
Customer Case Number: SR 1537978
Location: Genesis Medical Associates
Address: 4001 Stonewood Dr Ste 200, Wexford, PA 15090-8389
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2647664
Contact Name: Leslie Koch
Contact Phone: 17249355330
Contact E
PDF
00567784 SRA
Feb 12, 2026
JPG
img336
Feb 17, 2026
JPG
img337
Feb 17, 2026
Timeline
📞
Case Linked Feb 12, 9:45 AM
Case Number:00567784
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 12, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 16, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 19h
🗓️
▶
2
Status: Scheduled Feb 16, 10:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-17T18:00:00.000+0000
⏳1.0 business days
⏱️
▶
2
5x Labor Added Feb 17, 5:46 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:1d 7h, 0m
⏳3.8 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 5:58 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 0h
⏳1.8 business days
📨
Status: Invoice Pending by Nancy SuarezFeb 23, 6:29 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:3d 0h, 1m
⚠️5.7 business days
🧾
Invoice Created Mar 2, 11:59 AM
Invoice Number:SM-254717
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)