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WO-01351427 ↗ ServiceMax

Suvida Healthcare • Inspection • PSM

📍 Suvida Healthcare-Tucson-West — 1227 W. Saint Mary's Road,, Tucson AZ,  85745

Feb 12, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (31 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 2, 2026
10 business days (counted)
Running total: 11 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 13, 2026
9 business days (counted)
Running total: 20 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Mar 13 → Apr 7, 2026
17 business days (counted)
Running total: 37 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 13, 2026
4 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 42 of ? biz days used
Created: Feb 12, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 16 Ready for Scheduling ▶ Running 1 1
Feb 16 → Mar 2 Assigned ▶ Running 10 11
Mar 2 → Mar 13 Scheduled ▶ Running 9 20
Mar 13 → Apr 7 Reschedule ▶ Running 17 37
Apr 7 → Apr 13 Scheduled ▶ Running 4 41
Apr 13 → Apr 14 Tech On Site ▶ Running 1 42
Dispatch 0.0d
Coordinators 43.8d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.8 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Feb 12, 2026 Due: Mar 31, 2026 Completed: Apr 14, 2026 (13 days late)
📅
41.7 days Total Age
⏱️
18.0d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568009
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 57 https://www.ebiotrack.com/inspection.php?iid=33048
Priority
High
Origin
Email
Reason
New Case
Contact
Jenalyn Lazana
Owner
Shelby Robinson
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351427 (current) Invoiced
Inspection • Andrew Przybyla
Created: Feb 12, 2026 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 18.0 days stuck in "Reschedule"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
14.4d / 2.0d SLA
Reschedule
18.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/7 KKelch Jenalyn called me back to reschedule for 4/13 between 12 and 2 pm. Customer confrimed. 

3/31/2026 CRamen spoke with Suvida and she said she will have Kiara call to schedule for possibly Monday 4/6/2026 with tech arrival between 8-10am. Placeholder set


3/30 KKelch sent Jenalyn an email for scheduling

3/30/26 Rberry- Sent teams message to ASC stating: WO-01351427- Please make sure to work this WO today. If you do not get a response, please escalate to the ASM and place on hold. 


3/18 KKelch sent Jenalyn an email for rescheduling

3/13 KKelch sent Jenalyn an email for rescheduling

3/2 KKelch scheduled per logged email from Kiara

3/2 KKelch sent Jenalyn an email for scheduling

2/23 KKelch sent Jenalyn an email for scheduling

2/17 KKelch called Jenalyn to schedule for 3/4 between 8 and 10 am. Left VM.

🔧 Work Performed
Tech arrived on site and inspected and tested 60 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 57
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 57 https://www.ebiotrack.com/inspection.php?iid=33048

Timeline

📞
3 Case Linked Feb 12, 3:13 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01351427
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Feb 16, 8:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 17h
🚨 10.0 business days
🗓️
2 Status: Scheduled Mar 2, 11:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-17T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 6, 10:20 AM
Scheduled For: 2026-03-17T15:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 13, 9:57 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 21h
🚨 18.0 business days
🗓️
2 Status: Scheduled Apr 7, 4:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-13T18:00:00.000+0000
5.0 business days
🚗
2x Travel Added Apr 13, 11:39 AM
Type: Travel
Status: Open
Qty: 65
🔧
Status: Tech On Site by Andrew Przybyla Apr 13, 2:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
3x Labor Added Apr 13, 3:04 PM
Type: Labor
Status: Open
Qty: 1.5, 6
✔️
Status: Completed by Andrew Przybyla Apr 13, 8:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 58m
🏁
Status: Closed by Andrew Przybyla Apr 13, 9:30 PM
From: Completed
To: Closed
Duration in Previous: 1h 29m
2.3 business days
📄
2 Status: Ready to Bill Apr 15, 9:41 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Apr 18, 12:31 AM
Invoice Number: SM-259270

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Reschedule
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00568009
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Apr 13, 2:00 PM
Created
Feb 12, 3:16 PM
Invoice #
SM-259270

Work Details (5)

Name Type Status Qty Amount Date
WL-03183590 Travel Open 65 - Apr 13, 11:39 AM
WL-03183591 Travel Open 65 - Apr 13, 11:39 AM
WL-03183930 Labor Open 1.5 $0.00 Apr 13, 3:04 PM
WL-03183931 Labor Open 6 $1,852.00 Apr 13, 3:04 PM
WL-03183932 Labor Open 1.5 $0.00 Apr 13, 3:04 PM

Details