Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD / unwrapped button not working
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
2/16 KSmith -- Scheduled for 2/23 with Scott on WO-01338947. 11am-1pm
2/13/26 SReich
Order No: 755166
Customer PO No: PUR00427022
Customer: University of Rochester
Service Request NO: 1533498
Ship To Name: West Ridge OB/GYN
Ship To Address: 3101 West Ridge Rd Bldg D
Ship To City/State: ROCHESTER, NY 14626
Waybill (Tracking #): 510299710290
Carrier: FEDX-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-10362-00 SERIAL #: DESCRIPTION: M9/M11 MEMBRANE SWITCH
2/12 KHardison - Spoke to Scott regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
Replaced touchpad. Ran unwrapped test cycle successfully.
🔍Technician Findings
Unwrapped button not responding.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD / unwrapped button not working
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email: West Ridge Ob/Gyn Associates -- Midmark Repair -- WO-01351429
Completed Feb 16, 2026
To: wrober13@facilities.rochester.edu
CC:
BCC:
Attachment: --none--
Subject: West Ridge Ob/Gyn Associates -- Midmark Repair -- WO-01351429
Body:
Good Morning Scott,
We received the request for service on the unit that has issues with the buttons.
Would Monday, February 23rd work for the technician to come onsite and service the unit?
The technician can go to this location following the 2365 S Clinton Ave, Ste 200, Rochester, NY 14618-2663 location.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SE
📋
Outbound to +15857384157
Completed Feb 12, 2026
Spoke to Scott regarding WO. Advised that a coordinator will call for scheduling.
Work Order: WO-01351429
Account: MIDMARK
Customer Case Number: SR 1533498
Location: West Ridge Ob/Gyn Associates
Address: 3101 W Ridge Rd Bldg D, Rochester, NY 15601
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2633796
Contact Name: Scott Robertson
Contact Phone: 15857384157
PDF
00567735 SRA
Feb 12, 2026
JPG
sr-1533498 singed
Feb 23, 2026
Timeline
📞
Case Linked Feb 12, 8:41 AM
Case Number:00567735
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 12, 3:20 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 13, 11:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:19h 46m, 0m
📅
Status: Ready for Scheduling by Sherry ReichFeb 13, 3:51 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4h 40m
⏳1.0 business days
👷
▶
2
Technician Assigned Feb 16, 8:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 16h
🗓️
▶
2
Status: Scheduled Feb 16, 9:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-23T16:30:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 23, 9:12 AM
Scheduled For:2026-02-23T13:30:00.000+0000
🔧
Status: Tech On Site by Erwin ForsterFeb 23, 11:44 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 2h
✔️
Status: Completed by Erwin ForsterFeb 23, 1:06 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 21m
📅
▶
2
Dispatch Scheduled Feb 23, 7:50 PM
Dispatch Scheduled → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 1.4166666666667, 12
🏁
Status: Closed by Erwin ForsterFeb 23, 8:49 PM
From:Completed
To:Closed
Duration in Previous:7h 42m
⏳2.4 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 25, 2:58 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 18h
📨
▶
2
Status: Invoice Pending Feb 26, 11:47 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Mar 2, 8:48 AM
Invoice Number:SM-254970
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)