Zone 4
NWD Display Issues
ADDITIONAL NOTES
This will be Zone 4 Dispatch to the EMSAR Inc, PEACHTREE CITY, GA location. It is approx. 4 hours 30 minutes round trip. If
a different service location is used, Midmark approval is required before setting up service. If part(s) are identified after
speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering.
Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark
Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 1. Thank you!
2/23/26 AJinerson - Called site and spoke with Brianna and let them know that tech is running later, arrival now closer to 2pm. They confirmed and will call back if Jade says this doesn't work out.
2/18/26 AJinerson - Called site to schedule tech visit. Confirmed scheduling with Jade for tech visit on Monday, 2/23 with eta between 10:30am-12:30pm.
POC onsite: Jade Reid
Arrival instructions: They have a "dome" shaped building and their front door is facing the road. Tech can call Jade if any issues with entry and she will come out and assist.
2/18/6 AJinerson - Parts ETA to site 2/19 by end of day.
2/17/26 SReich
Order No: 755237
Customer PO No: SR1537066
Customer: Harper's Animal Hospital
Service Request NO: 1537066
Ship To Name: Harper's Animal Hospital
Ship To Address: 509 W Forsyth St
Ship To City/State: Americus, GA 31709-3433
Waybill (Tracking #): 1ZE444250370673471
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-3589-00 SERIAL #: DESCRIPTION: PCB ASSEMBLY, STERILIZER DISPLAY
2/13/26 AJinerson - Called site to let them know we are currently awaiting tracking information and will follow up to schedule once we have ETA on parts. Left VM regarding this.
2/12/26 SReich - Spoke to Amber, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
2/23 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER / RETRIEVED PARTS - VERIFIED ISSUE AND REPLACED THE DISPLAY BOARD AND TOUCHPAD ASSEMBLY. TESTED ALL KEYS ON KEYPAD (PASS) AND RAN A TEST CYCLE (PASS). UNIT IS FUNCTIONING AS DESIGNED. ADVISED CUSTOMER AND RETURNED THE UNIT TO SERVICE
🔍Technician Findings
2/23 DI: AUTOCLAVE WITH FAULTY DISPLAY
⚠️Problem Description
Zone 4
NWD Display Issues
ADDITIONAL NOTES
This will be Zone 4 Dispatch to the EMSAR Inc, PEACHTREE CITY, GA location. It is approx. 4 hours 30 minutes round trip. If
a different service location is used, Midmark approval is required before setting up service. If part(s) are identified after
speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering.
Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark
Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +12299283300
Completed Feb 23, 2026
2/23/26 AJinerson - Called site and spoke with Brianna and let them know that tech is running later, arrival now closer to 2pm. They confirmed and will call back if Jade says this doesn't work out.
📋
Outbound to +12299283300
Completed Feb 18, 2026
2/18/26 AJinerson - Called site to schedule tech visit. Confirmed scheduling with Jade for tech visit on Monday, 2/23 with eta between 11am-1pm.
POC onsite: Jade Reid
Arrival instructions: They have a "dome" shaped building and their front door is facing the road. Tech can call Jade if any issues with entry and she will come out and assist.
📋
Outbound to +12299283300
Completed Feb 13, 2026
2/13/26 AJinerson - Called site to let them know we are currently awaiting tracking information and will follow up to schedule once we have ETA on parts. Left VM regarding this.
📋
Outbound to +12299283300
Completed Feb 12, 2026
Spoke to Amber, gave her the WO # and told her someone would be reaching out to schedule.