Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD Base function issue.
ADDITIONAL NOTES
Unit is located in exam room 23. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial
number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer
approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
3/6 KKelch called Jason to schedule for 3/10 between 9 and 11 am. Customer confirmed.
3/6/26 SReich
Tracking ID:510766265880
SCHEDULED DELIVERY DATE
Monday
3/9/26 by end of day
Estimated between
8:45 AM - 12:45 PM
Order No: 759311
Customer PO No: 94503159658-1-HTMB
Customer: Baylor Scott & White Health
Service Request NO: 1530468
Ship To Name: Baylor Scott & White Medical Center
Ship To Address: 5330 Overpass Rd
Ship To City/State: Buda, TX 78610-2300
Waybill (Tracking #): 510766265880
Carrier: FEDX-Parcel-Ground
The following items have shipped from Midmark Corporation on: 05-MAR-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-01 SERIAL #: DESCRIPTION: KIT, 225/627 MAIN PC BOARD
03/04/2026 EMartin per attached email from Midmakr " The customer has approved the added parts for this SR. SO – 759311. Please contact the customer, Jason Perez, once the parts arrive to schedule service. Have a great day!"
2/26 KHardison - Updated POC Per revised SR from Midmark.
2/13 KKelch called Dario to schedule for 2/24 between 12 and 2 pm due to that being FSE's next available. Customer confirmed.
2/12 KHardison - Spoke to Dario regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
2/24 CLacy- Inspected unit and found the base and back section only move a little at a time and then stops. I have tested voltage from the board and found 48V for a second then none. A new PCBA is needed for this repair.
3/10 CLacy installed new PCBA. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
Base only moves up a little at a time.
⚠️Problem Description
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD Base function issue.
ADDITIONAL NOTES
Unit is located in exam room 23. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial
number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer
approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
3/6 KKelch called Jason to schedule for 3/10 between 9 and 11 am. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: jason.perez@bswhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351440Location: BAYLOR SCOTT AND WHITE MED CTR BUDAAddress: 5330 OVERPASS RD Buda, TX 78610Device: 200 (Series) Tables and Chairs V2125981Problem Description: Zone 2
Dispatch Type
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: dario.marin@bswhealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351440Location: BAYLOR SCOTT AND WHITE MED CTR BUDAAddress: 5330 OVERPASS RD Buda, TX 78610Device: 200 (Series) Tables and Chairs V2125981Problem Description: Zone 2
Dispatch Type
📋
Outbound to +12543016631
Completed Feb 13, 2026
2/13 KKelch called Dario to schedule for 2/24 between 12 and 2 pm due to that being FSE's next available. Customer confirmed.
📋
Outbound to +12543016631
Completed Feb 12, 2026
Spoke to Dario regarding WO. Advised that a coordinator will call for scheduling.
📋
Outbound to +12543016631
Completed Feb 12, 2026
Call disconnected
Feb 26, 2026 3:19pm
@Kaitlyn Kelch @Chane Lacy Updated POC Per revised SR from Midmark. Attached email.
@Rhea Berry
📅
WO-01351440 - Repair - 200 (Series) Tables and Chairs - Buda - BAYLOR SCOTT AND WHITE MED CTR BUDA
Mar 10, 2026 10:00am – 12:00pm
Work Order: WO-01351440
Account: MIDMARK
Customer Case Number: SR 1530468
Location: BAYLOR SCOTT AND WHITE MED CTR BUDA
Address: 5330 OVERPASS RD, Buda, TX 78610
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2125981
Contact Name: Dario Marin
Contact Phone: 12543016631
Cont
PDF
00567741 SRA
Feb 24, 2026
PDF
UPDATED 00567741 SRA V2
Feb 26, 2026
PDF
UPDATED 00567741 SRA V2
Mar 10, 2026
Case #00567741 – Repair
Status: Closed | Priority: Standard
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
NWD Base function issue.
ADDITIONAL NOTES
Unit is located in exam room 23. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with par
💬Case Comment
Internal Feb 26, 2026 3:20pm
Added updated SR and updated POC
Timeline
📞
Case Linked Feb 12, 8:47 AM
Case Number:00567741
Subject:Repair
Status:Closed
📋
Work Order Created Feb 12, 3:55 PM
Work Order:WO-01351440
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 12, 4:00 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Feb 13, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 5m
📅
▶
2
Dispatch Scheduled Feb 13, 3:25 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:6h 19m
⚠️7.0 business days
⏱️
▶
3
3x Labor Added Feb 24, 10:46 PM
3x Labor Added → Status: Incomplete → Parts Requested
⚠️
Status: Incomplete by Chane Lacy
From:Completed, Scheduled, Incomplete
To:Incomplete, Completed, Awaiting Parts
Duration in Previous:11d 7h, 0m
📦
Parts Requested
Order:00091020
Status:Closed
⚠️8.1 business days
📅
Status: Ready for Scheduling by Sherry ReichMar 6, 9:09 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:9d 10h
👷
▶
2
Technician Assigned Mar 6, 10:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:50m
🗓️
▶
2
Status: Scheduled Mar 6, 10:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-10T14:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
3x Labor Added Mar 10, 9:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled
To:Completed
Duration in Previous:4d 9h
🏁
Status: Closed by Chane LacyMar 10, 10:13 PM
From:Completed
To:Closed
Duration in Previous:54m
📄
Status: Ready to Bill by Nancy SuarezMar 11, 4:15 PM
From:Closed
To:Ready to Bill
Duration in Previous:18h 1m
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Mar 13, 3:26 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨81.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-256537
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Completed
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)