Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351450 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Swedish Dermatology — 4100 SW Alaska St, Ste B, Seattle WA, 98116

Feb 12, 2026 → Feb 20, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 19, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Feb 12, 2026 Completed: Feb 19, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 4
Feb 12 → Feb 16 Ready for Scheduling ▶ Running 1 1 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 1 / 4
Feb 16 → Feb 19 Scheduled ▶ Running 3 4 / 4
Feb 19 → Feb 19 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 4.4d
Field Work 1.5d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
1.1 days
Over SLA
Created: Feb 12, 2026 Due: Feb 18, 2026 Completed: Feb 20, 2026 (1 days late)
📅
5.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567879
Repair
Closed
Zone 1 WD Debris tray issues For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Henry Hilt
Owner
Jessica Sells
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351450 (current) Invoiced
Repair • Tim Holman
Created: Feb 12, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 RBerry- Updated delay code due to gap in communication.


2-16 Mburris call from Midmark w POC to set 2-19 was requested 

2/12/2026jsells

spoke with Henry, and I gave him the work order number and let him know that a coordinator would be calling to schedule the onsite visit

🔧 Work Performed
Upon arvl I worked with staff about foot pad position and chair erroring out. we found that the debris tray wasn't being pushed in all the way, all the time. We also found that the tray won't go all the way in when the chair is at 90*. seat needed to be tilted a few degrees back.
🔍 Technician Findings
debris tray issue
⚠️ Problem Description
Zone 1 WD Debris tray issues For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Feb 12, 11:57 AM
Case Number: 00567879
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 12, 4:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 16, 12:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3d 19h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-19T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 19, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
✔️
▶
2 Status: Completed Feb 19, 1:24 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 1, 25
🏁
Status: Closed by Tim Holman Feb 20, 12:15 AM
From: Completed
To: Closed
Duration in Previous: 10h 51m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 23, 6:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
2 Status: Invoice Pending Feb 24, 2:17 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254783

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00567879
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 19, 12:00 PM
Created
Feb 12, 4:06 PM
Invoice #
SM-254783

Work Details (3)

Name Type Status Qty Amount Date
WL-03112091 Labor Open 2 $0.00 Feb 19, 1:28 PM
WL-03112092 Labor Open 1 $110.00 Feb 19, 1:28 PM
WL-03112093 Travel Open 25 $110.00 Feb 19, 1:28 PM

Details