Zone 2
NWD compressor keeps running
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/17 KSmith -- Scheduled for 2/19 with Laura. 9-11am
2/17 KSmith -- Laura requested a Thursday. Provided 2/19 as a scheduled date and am awaiting response
2/16 KSmith -- Sent email to schedule for Friday
2/13/26 SReich
Order No: 755259
Customer PO No: SR1538044
Customer: Specialized Care for Avian & Exotic
Service Request NO: 1538044
Ship To Name: Specialized Care for Avian & Exotic
Ship To Address: 10882 Main St
Ship To City/State: Clarence, NY 14031-1712
Waybill (Tracking #): 1ZE444250370689277
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V
LINE NO: 2.1 QTY: 2 ITEM: 002-10426-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 PM
2/12/26 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
🔧Work Performed
Hear solenoid close after 3 sec as normal. As compressor continued to run, hear air leaking. Turned pump off and air leak stopped. Removed side panel to check air lines. Found no leaks. Removed muffler from solenoid. Again solenoid closed based on sound, but discovered air still blowing out hole. Replaced solenoid. Solved issue. Installed PM kit. Customer asked to watch for future reference. Demonstrated operation to customer.
🔍Technician Findings
Confirmed compressor does not shut off.
⚠️Problem Description
Zone 2
NWD compressor keeps running
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: Specialized Care for Avian & Exotic -- Midmark Repair -- WO-01351452
Completed Feb 17, 2026
From: buffalobirdnerd@gmail.com
To: ksmith@emsar.com
Yes that’s also good what time?
Sent from my iPhone
On Feb 17, 2026, at 11:00 AM, Kourtney Smith <ksmith@emsar.com> wrote:
Great thank you. I have it on the schedule for Thursday, arrival between 9-11am.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www
📧
Email:Re: Specialized Care for Avian & Exotic -- Midmark Repair -- WO-01351452
Completed Feb 17, 2026
From: buffalobirdnerd@gmail.com
To: ksmith@emsar.com
I think this will. Time suggestion?
Sent from my iPhone
On Feb 17, 2026, at 9:56 AM, Kourtney Smith <ksmith@emsar.com> wrote:
Good Morning Laura,
We just got a cancellation for this Thursday, February 19th.
Would that date work?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.co
📧
Email:Re: Specialized Care for Avian & Exotic -- Midmark Repair -- WO-01351452
Completed Feb 17, 2026
From: buffalobirdnerd@gmail.com
To: ksmith@emsar.com
Caution: The sender name (Laura Wade) is different from their email address (buffalobirdnerd@gmail.com), which may indicate an impersonation attempt. Verify the email's authenticity with the sender using your organization's trusted contact list before replying or taking further action.
Hi,
It would actually be better on a Thursday as I and one of my managers would be available if needed. Can you do this Thursday?
On Mon, Feb 16, 2026
📧
Email: Specialized Care for Avian & Exotic -- Midmark Repair -- WO-01351452
Completed Feb 16, 2026
To: buffalobirdnerd@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Specialized Care for Avian & Exotic -- Midmark Repair -- WO-01351452
Body:
Good Morning Laura,
We received a request from Midmark to repair your Vetpro unit that has a compressor that keeps running.
The parts for the repair have shipped and are scheduled to arrive tomorrow to your facility.
Would Friday work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
E
📋
Outbound to +17167590144
Completed Feb 12, 2026
Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
📅
WO-01351452 - Repair - VetPro 1000 (Series) - Clarence - Specialized Care for Avian & Exotic
Feb 19, 2026 11:00am – 1:00pm
Work Order: WO-01351452
Account: MIDMARK
Customer Case Number: SR 1538044
Location: Specialized Care for Avian & Exotic
Address: 10882 Main St, Clarence, NY 14031
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1311575
Contact Name: Laura Wade
Contact Phone: 171675901
PDF
00567834 SRA
Feb 12, 2026
JPG
SR-1538044 signed
Feb 19, 2026
Timeline
📞
Case Linked Feb 12, 10:57 AM
Case Number:00567834
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 12, 4:06 PM
Work Order Created → 2x Parts Added
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1, 2
📅
Status: Ready for Scheduling by Sherry ReichFeb 12, 4:18 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:12m
👷
▶
2
Technician Assigned Feb 13, 11:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:18h 51m, 0m
📅
Status: Ready for Scheduling by Sherry ReichFeb 13, 3:23 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4h 12m
⏳1.0 business days
👷
▶
2
Status: Assigned Feb 16, 8:13 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Erwin Forster
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Feb 17, 11:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-19T14:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Erwin ForsterFeb 19, 10:56 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 23h
✔️
Status: Completed by Erwin ForsterFeb 19, 12:55 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 58m
⏱️
5x Labor Added Feb 19, 4:49 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 1.5, 65
🏁
Status: Closed by Erwin ForsterFeb 19, 5:07 PM
From:Completed
To:Closed
Duration in Previous:4h 12m
📅
Dispatch Scheduled by Erwin ForsterFeb 20, 4:22 PM
Scheduled For:2026-02-19T16:00:00.000+0000
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 23, 6:03 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 0h
📨
Status: Invoice Pending by Nancy SuarezFeb 24, 2:20 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:20h 16m, 0m
⏳2.0 business days
🧾
Invoice Created Feb 25, 3:34 PM
Invoice Number:SM-254784
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)