Zone 1
WD - Door Issues
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
2/16 KKelch scheduled per logged email from Denise
2/16 KKelch sent an email for scheduling
2/13 KKelch waiting for tracking to update prior to scheduling
2/13/2026jsells
Ship To Name: Washington University in St Louis
Ship To Address: 4500 Forest Park Ave 5th Floor
Ship To City/State: Pierre Laclede, MO 63108-2114
Waybill (Tracking #): 1ZE444250372375067
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10861-00 SERIAL #: DESCRIPTION: KIT, M11-05X DOOR LATCH
🔧Work Performed
Removed old door latch and install new door latch. Tested door to confirm door opens and closes properly. Tested all functions and confirmed unit is working properly.
🔍Technician Findings
Found door latch is sticking.
⚠️Problem Description
Zone 1
WD - Door Issues
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Scheduling for WO-01351460
Completed Feb 16, 2026
From: dixon.d@wustl.edu
To: kaitlyn.kelch@emsar.com
Good Morning, yes it does. Thank you. From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, February 16, 2026 8:39 AMTo: Dixon, Denise <dixon.d@wustl.edu>Subject: Scheduling for WO-01351460 Good morning Denise,I am reaching out from EMSAR to schedule the repair needed for your M11 autoclave. Our technician, Blake, can be thereon 2/20 between 12 and 2 pm. Please let me know if this date and time works for you. Thank you,Kaitlyn KelchA
📧
Email: Scheduling for WO-01351460
Completed Feb 16, 2026
To: dixon.d@wustl.edu
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01351460
Body:
Good morning Denise,
I am reaching out from EMSAR to schedule the repair needed for your M11 autoclave. Our technician, Blake, can be thereon 2/20 between 12 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information
📧
Email: WO-01351460
Completed Feb 12, 2026
To: dixon.d@wustl.edu
CC:
BCC:
Attachment: --none--
Subject: WO-01351460
Body:
Hello,
We have received the Midmark repair request and have created a work order, WO-01351460. You will get a phone call to schedule this visit.
EMSAR DISPATCH
📋
Outbound to +13143620000
Completed Feb 12, 2026
unable to leave a message sending an email
📅
WO-01351460 - Repair - M11 (Series) - Pierre Laclede - Washington University in St Louis
Feb 20, 2026 1:00pm – 3:00pm
Work Order: WO-01351460
Account: MIDMARK
Customer Case Number: SR 1538210
Location: Washington University in St Louis
Address: 4500 Forest Park Ave, 5th Floor, Pierre Laclede, MO 63108
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2725055
Contact Name: Denise Dixon
Contact Phone: 13143
PDF
00567919 SRA
Feb 12, 2026
PDF
WO-01351460.pdf
Feb 20, 2026
Timeline
📞
Case Linked Feb 12, 12:49 PM
Case Number:00567919
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 12, 4:54 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Status: Assigned Feb 13, 9:07 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Blake Ward
📅
Status: Ready for Scheduling by Jessica SellsFeb 13, 12:33 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3h 25m
👷
▶
2
Technician Assigned Feb 13, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 30m
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 9:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-20T18:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Blake WardFeb 20, 3:50 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 6h
✔️
Status: Completed by Blake WardFeb 20, 5:51 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 0m
⏱️
6x Labor Added Feb 20, 6:15 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.5, 1, 1.25, 38
🏁
Status: Closed by Blake WardFeb 20, 6:26 PM
From:Completed
To:Closed
Duration in Previous:35m
⏳2.7 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 24, 3:02 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 20h
📨
▶
2
Status: Invoice Pending Feb 25, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️8.0 business days
🧾
Invoice Created Mar 6, 1:45 PM
Invoice Number:SM-254900
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)