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WO-01351466 ↗ ServiceMax

Atrius Health • Repair • P3

📍 Atrius Health - Easton — 21 Bristol Dr, South Easton MA, 02375

Feb 12, 2026 → Feb 16, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 18, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Feb 12, 2026 Completed: Feb 16, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 3
Feb 12 → Feb 13 L2 Screening ▶ Running 1 1 / 3
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 1 / 3
Feb 13 → Feb 13 Assigned ▶ Running 0 1 / 3
Feb 13 → Feb 16 Scheduled ▶ Running 0 1 / 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 1 / 3
Dispatch 0.5d
Coordinators 2.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.5 days
Coordinators
2.3 days
Billing
0.0 days
Created: Feb 12, 2026 Due: Feb 17, 2026 Completed: Feb 16, 2026 (1 days early)
📅
1.2 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567480
HCP L2 Review * PO attached, no quote needed
Closed
Midmark - M11-043 Autoclave Asset ID: 12954668 Serial #: ES003882 SERVICE FOR RITTER M11 AUTOCLAVE, ERROR CODE E005, EMSAR TAG#12954668 NOTE: LOCATION, MED. SPEC.1ST. FL. / CHERRY PENHA
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brian Holmes
Owner
Erin Martin
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351466 (current) Invoiced
Repair • Paul Bonang Jr
Created: Feb 12, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13 KSmith -- Scheduled for 2/16 with Brian

2/12 KWeiss, No parts listed for L2 to order. Moving to ready for scheduling.

🔧 Work Performed
Placed door springs in proper orientation and test ran unit using unwrapped cycle. Upon completion of cycle door popped open and successfully went into dry mode. This unit is a Ritter M11-001 and over 20 years old.
🔍 Technician Findings
Customer stated door did not open after cycle and items were sterile but wet. Door springs not in proper orientation.
⚠️ Problem Description
Midmark - M11-043 Autoclave Asset ID: 12954668 Serial #: ES003882 SERVICE FOR RITTER M11 AUTOCLAVE, ERROR CODE E005, EMSAR TAG#12954668 NOTE: LOCATION, MED. SPEC.1ST. FL. / CHERRY PENHA https://www.ebiotrack.com/workorder.php?wo=71649

Timeline

📞
Case Linked Feb 11, 12:58 PM
Case Number: 00567480
Subject: HCP L2 Review * PO attached, no quote needed
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 12, 5:03 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From: Entered
To: L2 Screening
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Keith Weiss Feb 12, 9:13 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 4h 9m
👷
▶
2 Technician Assigned Feb 13, 8:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11h 2m
🗓️
▶
3 Status: Scheduled Feb 13, 10:37 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T17:00:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by Paul Bonang Feb 16, 11:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
✔️
▶
3 Status: Completed Feb 16, 1:33 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.25, 22, 42
🏁
Status: Closed by Paul Bonang
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 5:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Feb 21, 7:40 PM
Invoice Number: SM-254318

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00567480
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Paul Bonang Jr
Scheduled
Feb 16, 12:00 PM
Created
Feb 12, 5:03 PM
Invoice #
SM-254318

Work Details (5)

Name Type Status Qty Amount Date
WL-03107283 Labor Open 0.5 $75.00 Feb 16, 1:35 PM
WL-03107284 Labor Open 1.25 $125.00 Feb 16, 1:35 PM
WL-03107285 Labor Open 1 $0.00 Feb 16, 1:35 PM
WL-03107286 Travel Open 22 - Feb 16, 1:35 PM
WL-03107287 Travel Open 42 - Feb 16, 1:35 PM

Details