Zone 1
NWD - Tubehead dropping
Imaging/X-Ray Dispatch - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
All x-ray WOs:
Mandatory documents:
FDA 2579 Form
2/20/26 RBerry- Updated due date based on parts. Removed delay code.
2/16 MOwens Called and spoke to Melissa Kuhlman. I told her the part from Midmark will deliver on 2/17 by UPS. She will have the parts ready for the tech when he arrives onsite. She requested to schedule the repair visit for 2/20 with arrival between 8-9am. I confirmed that works for the tech.
Your shipment
1ZE444250371577930
Estimated delivery
Tomorrow, February 17, between 9:15 A.M. - 11:15 A.M.
2/13/2026jsells
Ship To Name: VCA Creekside Animal Hospital
Ship To Address: 1062 Middle Tennessee Blvd
Ship To City/State: Murfreesboro, TN 37130-5072
Waybill (Tracking #): 1ZE444250371577930
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11260-00 SERIAL #: DESCRIPTION: KIT, HANDSWITCH ASSEMBLY
2/12/2026jsells
spoke with Melissa, and I gave her the work order number and let her know that someone would be calling to schedule
🔧Work Performed
I replaced the hand switch with a new one sent to the customer, and adjusted tension in the tube head arm. I tested unit by taking an x-ray, and moved tube head around to various positions to see if it would stay.
🔍Technician Findings
I arrived on site to change out the hand switch and to adjust tube head for drooping.
⚠️Problem Description
Zone 1
NWD - Tubehead dropping
Imaging/X-Ray Dispatch - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
All x-ray WOs:
Mandatory documents:
FDA 2579 Form
Called and spoke to Melissa Kuhlman. I told her the part from Midmark will deliver on 2/17 by UPS. She will have the parts ready for the tech when he arrives onsite. She requested to schedule the repair visit for 2/20 with arrival between 8-9am. I confirmed that works for the tech.
📋
Outbound to +16158497387
Completed Feb 12, 2026
spoke with Melissa, and I gave her the work order number and let her know that someone would be calling to schedule