Zone 1
PROBLEM SUMMARY
NWD / Scale issue / at times will not provide a weight / Move system will not always retract - Special Billing - SRA Request
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
02/12/2026 EMartin sent email to anthony.sou@commonspirit.org advising WO-01351480 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
tested connections on main board, adj feet, adj Roller tab lever shaft that was rubbing. BIO MED Anthony wanted to observe. walked him through everything I was doing and advised him on troubleshooting.
🔍Technician Findings
random movement issues, scale issue, roller tab lever adj.
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
NWD / Scale issue / at times will not provide a weight / Move system will not always retract - Special Billing - SRA Request
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
📄Description
626-003
📧
Email:Re: EMSAR Request for service at Virginia Mason Franciscan Health (Email to schedule service)
Completed Feb 17, 2026
From: anthony.sou@commonspirit.org
To: michael.burris@emsar.com
Hello Michael,
If the option is available for Wednesday, February 18th, that would be a good time.
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)?
No.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
No. I will be able to show where the equipment is.
Onsite Point of Contact
Will you be the o
📧
Email: EMSAR Request for service at Virginia Mason Franciscan Health (Email to schedule service)
Completed Feb 13, 2026
To: anthony.sou@commonspirit.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Virginia Mason Franciscan Health (Email to schedule service)
Body:
Hi Anthony Sou,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Scale issue / at times will not provide a weight / Move system will not always retract.
Here’s the location information we have on file:
Location:
Virginia Mason Franciscan Health
16233 Sylvester Rd
📅
WO-01351480 - Repair - 626-003 - Burien - Virginia Mason Franciscan Health
Feb 18, 2026 1:00pm – 3:00pm
Work Order: WO-01351480
Account: MIDMARK
Customer Case Number: SR 1536818
Location: Virginia Mason Franciscan Health
Address: 16233 Sylvester Rd SW Urology Ste 280, Burien, WA 98166
Manufacturer: Midmark Corp
Model #: 626-003
Serial #: V2001822
Contact Name: Anthony Sou
Contact Phone: 12532981436
C
PDF
00567942 SRA
Feb 12, 2026
PDF
SRA - 1536818 - Virginia Mason
Feb 18, 2026
Timeline
📞
Case Linked Feb 12, 1:24 PM
Case Number:00567942
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 12, 6:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 13, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 8m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Feb 17, 9:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:3d 17h
⏳2.0 business days
🔧
Status: Tech On Site by Tim HolmanFeb 18, 2:54 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 4h
⏱️
▶
2
3x Labor Added Feb 18, 3:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From:Tech On Site
To:Completed
Duration in Previous:15m
🏁
Status: Closed by Tim HolmanFeb 19, 12:10 AM
From:Completed
To:Closed
Duration in Previous:9h 0m
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 7:52 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 19h
⏳1.5 business days
📨
▶
2
Status: Invoice Pending Feb 23, 6:32 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254719
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)