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WO-01351509 ↗ ServiceMax

UTMB-CMC MEDICAL WAREHOUSE • Parts Sale • PSM

📍 UTMB - FriendswoodMC166 TDCJ FINANCE — 1560 W Bay Area Blvd #354, Friendswood TX, 77546

Feb 13, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 0 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 19, 2026
3 business days (not counted)
Created: Feb 13, 2026 Invoiced: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Assigned ▶ Running 0 0
Feb 13 → Feb 13 L2 Screening ▶ Running 0 0
Feb 13 → Feb 19 Awaiting Parts ⏸ Paused 3 —
Dispatch 0.0d
Material Management 4.0d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 13, 2026 Due: Mar 13, 2026 Completed: Feb 19, 2026 (22 days early)
📅
4.0 days Total Age
⏱️
4.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
5.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567937
FW: UTDCJ-154636 for UTMB-CMC Goree Unit * PO attached, no quote needed
Closed
The following parts need directly shipped to the customer QTY 2 PN 1901482 QTY 2 PN 1901483
Priority
Standard
Origin
Email
Reason
New Case
Contact
DONNA HOFFMAN
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351509 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 13, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 4.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
The following parts need directly shipped to the customer QTY 2 PN 1901482 QTY 2 PN 1901483

Timeline

📞
Case Linked Feb 12, 1:14 PM
Case Number: 00567937
Subject: FW: UTDCJ-154636 for UTMB-CMC Goree Unit * PO attached, no quote needed
Status: Closed
📋
▶
2 Work Order Created Feb 13, 8:08 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 8:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
⏳ 4.0 business days
🔩
▶
2 3x Parts Added Feb 19, 2:17 PM
3x Parts Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From: Awaiting Parts
To: Closed
Duration in Previous: 6d 5h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 12:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 26, 6:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 91.6 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number: SM-255019

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00567937
Closed
📦
Parts Order 00090321
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 13, 8:08 AM
Invoice #
SM-255019

Work Details (3)

Name Type Status Qty Amount Date
WL-03112156 Parts Open 2 $436.04 Feb 19, 2:17 PM
WL-03112157 Parts Open 2 $367.64 Feb 19, 2:17 PM
WL-03112158 Expenses Open 1 $23.40 Feb 19, 2:17 PM

Details