2/23/26 AJinerson - Discussed w/ tech SUP during scheduling call. Per tech sup, just send tech on-site on Wednesday, 2/25 for all 11 repairs since parts showing delivered and tech is in area to assist w/ HCP work this week.
2/23/26 AJinerson - Call logged on WO-01351507. Called site number at 17869772944. Received "office currently closed" message with no option to leave VM.
2/20/26 AJinerson - Call logged on WO-01351507. Called site number directly to schedule tech visit to see if we could schedule for Monday, 2/23. Carmen was not in office, but staff took message to have her call us back to schedule.
2/18/26 RBerry- Updated due date based on parts. Removed delay code.
2/18/26 AJinerson - Email logged on WO-01351507. Sent email to Carmen offering tech visit on Monday, 2/23 with arrival between 9am-11am since all parts not arriving until Friday, 2/20.
2/18/26 AJinerson - Site has 11 repair WOs sending parts. Parts ETA is Friday, 2/20 by end of day on-site.
🔧Work Performed
replaced and installed coil cords
returned device back to service
🔍Technician Findings
replaced and installed coil cords
returned device back to service
⚠️Problem Description
Noticeable physical damage on device Damaged Accessories â Emsar to ship replacement parts Coiled cords are broken Two coiled cord needed. Exam 9 https://www.ebiotrack.com/workorder.php?wo=71656
📞
Call
Completed Feb 23, 2026
2/23/26 AJinerson - Call logged on WO-01351507. Called site number at 17869772944. Received "office currently closed" message with no option to leave VM.
📞
Call
Completed Feb 20, 2026
2/20/26 AJinerson - Call logged on WO-01351507. Called site number directly to schedule tech visit to see if we could schedule for Monday, 2/23. Carmen was not in office, but staff took message to have her call us back to schedule.
📧
Email
Completed Feb 18, 2026
2/18/26 AJinerson - Email logged on WO-01351507. Sent email to Carmen offering tech visit on Monday, 2/23 with arrival between 9am-11am since all parts not arriving until Friday, 2/20.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: cwhite@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351511Location: Conviva Liberty City #2233Address: 6269 NW 7th Ave Miami, FL 33150Device: Problem Description: Noticeable physical damage on device Damaged Accessories â Emsa
📅
WO-01351511 - Virtual Tech - Field Repair - Miami - Conviva Liberty City #2233
Feb 25, 2026 1:30pm – 2:00pm
Work Order: WO-01351511
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Liberty City #2233
Address: 6269 NW 7th Ave, Miami, FL 33150
Manufacturer:
Model #:
Serial #:
Contact Name: Carmen White
Contact Phone:
Contact Email: cwhite@convivasolutions.com
Due Date: 2
Timeline
📞
Case Linked Feb 12, 11:39 AM
Case Number:00567867
Subject:L2 review
Status:Closed
📋
▶
3
Work Order Created Feb 13, 8:11 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090312
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳2.0 business days
🔩
▶
2
2x Parts Added Feb 17, 5:10 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:4d 8h
👷
▶
2
Technician Assigned Feb 18, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Reschedule
To:Assigned
Duration in Previous:16h 39m
⏳4.0 business days
🆕
▶
2
Status: Entered Feb 23, 4:11 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Yves Dessin
🗓️
▶
2
Status: Scheduled Feb 23, 4:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-25T18:30:00.000+0000
⏳2.9 business days
⏱️
Labor Added Feb 25, 5:24 PM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Yves DessinFeb 25, 5:44 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 1h, 0m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonFeb 28, 12:48 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
📨
▶
3
Status: Invoice Pending Feb 28, 12:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255244
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)