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WO-01351513 ↗ ServiceMax

A D Porter & Sons Funeral Home • Preventive Maintenance • PSM

📍 A D Porter & Sons Funeral Home — 1300 W.CHESTNUT ST, Louisville KY, 40203

Feb 13, 2026 → Jul 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (86 biz days late)
Active: 96 biz days
Paused: 3 biz days
🕐 Clock stopped: Canceled (Jul 8, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 19, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 13, 2026 Canceled: Jul 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 L2 Screening ▶ Running 0 0
Feb 13 → Feb 19 Awaiting Parts ⏸ Paused 3 —
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0
Feb 19 → Feb 24 Assigned ▶ Running 3 3
Feb 24 → Feb 24 Entered ▶ Running 0 3
Dispatch 0.3d
Material Management 4.0d
Coordinators 3.7d
✗ SLA Missed
Dispatch
0.3 days
Material Management
4.0 days
Over SLA
Coordinators
3.7 days
Over SLA
Created: Feb 13, 2026 Due: Feb 27, 2026 Completed: Jul 8, 2026 (130 days late)
📅
100.0 days Total Age
⏱️
4.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
3.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566666
2/12 chat'd EMS to add to ebt
Closed
Q-00032484 How many pieces of equipment are in need of attention? 10+ Manufacturer & Model: Ferno Serial: H 80989, 10N 147887, 10N 161306, I 75071, 09N ,A28870, 10N 159566 Issue: blots and pads. we have 4 trucks without serial numbers PM's on 11 church trucks. Tech should have on hand, 2 bumper kits, 0905943 1 hardware kit, 0905946 Older church trucks may not have available parts. Church trucks without s/n's may not be Ferno's and if not, parts would not be available. https://www.ebiotrack.com/inspection.php?iid=33061
Priority
Standard
Origin
Web
Reason
New Case
Contact
JEFFREY GARDNER
Owner
Sherry Reich
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01351513 (current) Canceled
Preventive Maintenance
Created: Feb 13, 2026
On Track
Canceled • 181 days old
🚨
Primary Delay 4.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
3.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/2026 CRamen Lisa Write chattered stating POC called end wants to cancel.


2/24/2026 CRamen left a vm for a returned call to schedule for techs next available date of Monday 3/9/2026 with arrival between 8-10am. Logged email. Placeholder set


1/24/2026 CRamen Parts delivered 2/20

2/19/2026 CRamen assigned to SRoberts and will schedule when parts eta comes in

⚠️ Problem Description
Q-00032484 How many pieces of equipment are in need of attention? 10+ Manufacturer & Model: Ferno Serial: H 80989, 10N 147887, 10N 161306, I 75071, 09N ,A28870, 10N 159566 Issue: blots and pads. we have 4 trucks without serial numbers PM's on 11 church trucks. Tech should have on hand, 2 bumper kits, 0905943 1 hardware kit, 0905946 Older church trucks may not have available parts. Church trucks without s/n's may not be Ferno's and if not, parts would not be available. https://www.ebiotrack.com/inspection.php?iid=33061

Timeline

📞
Case Linked Feb 9, 1:25 PM
Case Number: 00566666
Subject: 2/12 chat'd EMS to add to ebt
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Feb 13, 8:12 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 8:18 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Melissa Barrett Feb 19, 1:34 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6d 5h
👷
▶
2 Status: Assigned Feb 19, 4:20 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
🔩
3x Parts Added Feb 19, 4:26 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 3.9 business days
🆕
Status: Entered by Charles Ramen Feb 24, 2:57 PM
From: Assigned
To: Entered
Duration in Previous: 4d 22h
🚫
Status: Canceled by Sherry Reich Feb 24, 5:02 PM
From: Entered
To: Canceled
Duration in Previous: 2h 4m

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00566666
Closed
📦
Parts Order 00090317
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 13, 8:12 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03112454 Parts Open 2 - Feb 19, 4:26 PM
WL-03112455 Parts Open 1 - Feb 19, 4:26 PM
WL-03112456 Expenses Open 1 - Feb 19, 4:26 PM

Details