Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351522 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Feb 13, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 16 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Billing
1.3 days
Over SLA
Created: Feb 13, 2026 Due: Feb 27, 2026 Completed: Feb 16, 2026 (11 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568146
URGENT Philips WO Request
Closed
Failed AECM test, needing 3 way solenoid and proportional valve
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Fuller
Owner
Erin Martin
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351522 (current) Invoiced
Repair • Fady Khouzam
Created: Feb 13, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 RArnold - dispatching to Fady K

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
Failed AECM test, needing 3 way solenoid and proportional valve
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 13, 8:09 AM
Case Number: 00568146
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
4 Work Order Created Feb 13, 8:18 AM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
⏳ 1.0 business days
⏱️
2x Labor Added Feb 16, 9:17 AM
Type: Labor
Status: Open
Qty: 1, 3
✔️
Status: Completed by Fady Khouzam Feb 16, 10:37 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 2h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:40 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00568146
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Feb 12, 8:00 AM
Created
Feb 13, 8:18 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03106860 Labor Open 1 $155.00 Feb 16, 9:17 AM
WL-03106861 Labor Open 3 $285.00 Feb 16, 9:17 AM
WL-03110458 Labor Open 0.016666666666667 $38.00 Feb 18, 1:40 PM

Details