Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD No function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/19 KWeiss, Chatter sent to tech, W/O is a Midmark dispatch and needs to be completed and closed. If customer approves repair, and contacts Midmark, Midmark will create another dispatch. Nothing for L2 to have quoted or parts ordered.
2/16/26 AJinerson - Called Marie to follow up and schedule tech visit. Marie informed me she just responded to my email confirming tech visit for tomorrow, 2/17 between 9:30 a.m. - 11:30 a.m.
2/13/26 AJinerson - Sent email to Marie offering tech visit on Tues. 2/17 with eta between 930am-1130am.
2/13/26 AJinerson - Called site to schedule tech visit. No answer, left VM for Marie regarding scheduling.
2/13/26 AJinerson - No component added on WO.
2/13 KHardison - Spoke to Marie regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
Troubleshoot cause of no power as far as functions
1st checked connections of foot control/ hand controller,
2nd disconnected / connected to reset.
3rd removed back panel to retrieve/ document lastest error codes from diagnostic board before calling Tec support
4th called support, they instructed me to check the fuses @ F2.
5th had to disassemble chair to get to the main board at bottom, chair in the all the way down position on top of cover of main board
6th got to main board to check fuse at F2 which turned out to be blown
7th called support back to report finding at which point support(Dale) said the fuse at F2 rarely blows out, so something on the board is causing it to blow out. So he suggested replacing the board.
8th Dale emailed me the Parts & cost which I forwarded to Marie Daout so that since it's a non warranty Dispatch, she can run it by her boss's to decide whether or not to proceed for the repair
🔍Technician Findings
626 exam chair would power on, but had no functions.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
NWD No function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:Re: EMSAR Service Request - HCA Florida Physicians - 1200 S Main St, Ste 104 Belle Glade, FL 33430 - WO-01351526
Completed Feb 16, 2026
From: Marie.DAout@hcahealthcare.com
To: abby.jinerson@emsar.com
Good morning,
The date is perfect, thank you.
Marie D’Aout, MHA
Practice Manager II
HCA Florida Palm Beach Gastroenterology
HCA Florida Palm Beach Multispecialty
COID|20436
HCA Healthcare | East Florida Division
12953 Palms West Drive, Suite 201 |Loxahatchee, FL 33470
1200 S Main St, Suite 104 |Belle Glade, FL 33430
P 561 795.5130 | F 561 795.4160| M 561 386.3214
_____________
📋
Outbound to +15613863214
Completed Feb 16, 2026
2/16/26 AJinerson - Called Marie to follow up and schedule tech visit. Marie informed me she just responded to my email confirming tech visit for tomorrow, 2/17 between 9:30 a.m. - 11:30 a.m.
📧
Email: EMSAR Service Request - HCA Florida Physicians - 1200 S Main St, Ste 104 Belle Glade, FL 33430 - WO-01351526
Completed Feb 13, 2026
To: marie.daout@hcahealthcare.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - HCA Florida Physicians - 1200 S Main St, Ste 104 Belle Glade, FL 33430 - WO-01351526
Body:
Good afternoon, Marie,
I'm following up regarding scheduling our technician's visit for the repair service on the Midmark Exam Chair at the below location.
HCA Florida Physicians - 1200 S Main St, Ste 104 Belle Glade, FL 33430
We currently have our technician available to visit
📋
Outbound to +15613863214
Completed Feb 13, 2026
2/13/26 AJinerson - Called site to schedule tech visit. No answer, left VM for Marie regarding scheduling.
📋
Outbound to +15613863214
Completed Feb 13, 2026
Spoke to Marie regarding WO. Advised that a coordinator will call for scheduling.
Feb 17, 2026 3:20pm
@Rob Rivera
Can you expand on your service notes?
Please document you troubleshoot steps you performed to identify the fault.
What Parts were identified to resolve this fault.
What directions did Midmark give you when you called them before leaving?
is Midmark going to ship the needed parts? (Incomplete status)Is Midmark waiting for customer approval / PO? (Close WO)
@Mark Franks @Keith Weiss
Feb 19, 2026 5:55pm
@Rob Rivera W/O is a Midmark dispatch and needs to be completed and closed. If customer approves repair, and contacts Midmark, Midmark will create another dispatch. Nothing for L2 to have quoted or parts ordered. @Abby Jinerson
Work Order: WO-01351526
Account: MIDMARK
Customer Case Number: SR 1538300
Location: HCA Florida Physicians
Address: 1200 S Main St, Ste 104, Belle Glade, FL 33430-7808
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2509312
Contact Name: Marie Daout
Contact Phone: 15613863214
Contact E
📅
🚗 Travel Time - WO
Feb 17, 2026 8:00am – 9:30am
Work Order: WO-01351526
Account: MIDMARK
Customer Case Number: SR 1538300
Location: HCA Florida Physicians
Address: 1200 S Main St, Ste 104, Belle Glade, FL 33430-7808
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2509312
Contact Name: Marie Daout
Contact Phone: 15613863214
Contact E
PDF
00567988 SRA
Feb 13, 2026
PDF
00567988_SRA(2).pdf
Feb 17, 2026
Timeline
📞
Case Linked Feb 12, 2:22 PM
Case Number:00567988
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 13, 8:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 13, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 21m
⏳1.0 business days
📅
▶
2
Dispatch Scheduled Feb 16, 10:05 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:2d 18h
⏳1.0 business days
🔧
Status: Tech On Site by Rob RiveraFeb 17, 11:14 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 1h
✔️
Status: Completed by Rob RiveraFeb 17, 2:16 PM
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:3h 2m, 0m
🚗
3x Travel Added Feb 17, 5:17 PM
Type:Travel, Labor
Status:Open
Qty:62, 1.5, 3
⏳2.8 business days
🏁
Status: Closed by Rob RiveraFeb 19, 6:03 PM
From:Incomplete
To:Closed
Duration in Previous:2d 3h
⏳2.7 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 23, 6:01 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 23h
📨
▶
2
Status: Invoice Pending Feb 24, 2:24 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254786
Bottlenecks
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)