parts drop ship **Confirmed Scott Roberts has the part Have him ship
Closed
Q-00032508
Per Technician Craig Walker/On site
************the Field **Confirmed Scott Roberts has the part Have him ship the part to customer **********
Customer needs 1 x 1901482 drop shipped
Primary Delay16.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay19.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
2.0d / 1.0d SLA
Awaiting Parts
2.9d / 3.0d SLA
Ready for Scheduling
16.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 EMartin updated Q-00032508 placed into L2 for parts
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00032508
Per Technician Craig Walker/On site
************the Field **Confirmed Scott Roberts has the part Have him ship the part to customer **********
Customer needs 1 x 1901482 drop shipped
📧
Email: Your Order Has Been Fulfilled.
Completed Mar 13, 2026
To: kellydaq44@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01351528 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70392234292]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: kellydaq44@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351528Location: Nature Coast Cruisers LLCAddress: 1153 SE 2nd St Crystal River, FL 34429Device: Problem Description: Q-00032508
Per Technician Craig Walker/On site
************the Field
Feb 17, 2026 11:00am
@Craig Walker Craig, I have this w/o for a drop ship part order, Caster assembly w/brake, for Nature Coast Cruisers LLC. Did the one being sent from Scott Roberts get canceled?
Feb 17, 2026 11:05am
@Keith Weiss @Mark Franks I do not know, I see lable created but not shipped. @Scott Roberts Can you answer?
Timeline
📞
Case Linked Feb 12, 12:42 PM
Case Number:00567917
Subject:parts drop ship **Confirmed Scott Roberts has the part Have him ship
Status:Closed
📋
▶
2
Work Order Created Feb 13, 8:25 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
⏳2.0 business days
📦
▶
2
Parts Requested Feb 17, 11:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4d 3h
⏳3.0 business days
📅
▶
2
Status: Ready for Scheduling Feb 19, 2:08 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🚨16.9 business days
📦
Status: Awaiting Parts by Rhonnie ReevesMar 13, 7:53 AM
From:Ready for Scheduling, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:21d 16h, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 18, 11:59 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨78.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-256828
Bottlenecks
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)