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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351530 ↗ ServiceMax

Crossover Health Management Services • Virtual Tech - Drop Shipment • PC

📍 Crossover - 1 DNA Way — 1 DNA Way, South San Francisco CA, 94080

Feb 13, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (35 biz days early)
Active: 3 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 17, 2026
1 business day (not counted)
3d
▶ Clock Running
Status: L2 Review
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 13, 2026 Invoiced: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 17 Awaiting Parts ⏸ Paused 1 —
Feb 17 → Feb 20 L2 Review ▶ Running 3 3
Feb 20 → Feb 20 Completed ▶ Running 0 3
Dispatch 0.0d
Material Management 2.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Apr 10, 2026 Completed: Feb 20, 2026 (49 days early)
📅
5.0 days Total Age
⏱️
3.1d in L2 Review Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00567974
follow up to WO-01338877
Closed
follow up to WO-01338877 Inspection #: 32575 Asset ID: 13272137 Serial #: (21)180875448 Model: Welch Allyn - SureTemp Plus - 01690-000 Notes: Verified thermometer calibration per manufacturer guidelines. Unit passed operational inspection. However, physical inspection revealed damaged cable insulation.Noticeable physical damage on device. Part # is 02893-000.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Edgar Chavez
Owner
Virtual Tech
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351530 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 13, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 3.1 days stuck in "L2 Review"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
L2 Review
3.1d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
follow up to WO-01338877 Inspection #: 32575 Asset ID: 13272137 Serial #: (21)180875448 Model: Welch Allyn - SureTemp Plus - 01690-000 Notes: Verified thermometer calibration per manufacturer guidelines. Unit passed operational inspection. However, physical inspection revealed damaged cable insulation.Noticeable physical damage on device. Part # is 02893-000. https://www.ebiotrack.com/workorder.php?wo=71666

Timeline

📞
Case Linked Feb 12, 2:01 PM
Case Number: 00567974
Subject: follow up to WO-01338877
Status: Closed
📋
▶
3 Work Order Created Feb 13, 8:29 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090325
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Feb 17, 6:08 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Julie Ann Shoemaker
From: Awaiting Parts
To: L2 Review
Duration in Previous: 4d 9h
⏳ 3.7 business days
✔️
▶
4 Status: Completed Feb 20, 8:41 AM
Status: Completed → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.033333333333333
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 24, 12:48 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254766
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567974
Closed
📦
Parts Order 00090325
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 13, 8:29 AM
Invoice #
SM-254766

Work Details (3)

Name Type Status Qty Amount Date
WL-03109232 Parts Open 1 $179.36 Feb 17, 6:08 PM
WL-03109233 Expenses Open 1 $22.56 Feb 17, 6:08 PM
WL-03113476 Labor Open 0.033333333333333 $29.75 Feb 20, 8:42 AM

Details