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WO-01351535 ↗ ServiceMax

Paoli Surgery Center • Misc. Inspection • P5

📍 Paoli Surgery Center - EMSAR — 1 Industrial Blvd, Paoli PA, 19301

Feb 13, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 5
Feb 16 → Feb 20 Scheduled ▶ Running 4 4 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 5.0d
Field Work 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.8 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
5.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568019
EMSAR SAFETY CHECK COMPRESSION UNIT
Closed
Inspection: New Miscellaneous Equipment Inspection New compressor needs inspected and tagged https://www.ebiotrack.com/inspection.php?iid=33062
Priority
Standard
Origin
Email
Reason
New Case
Contact
LINDA GARNER
Owner
Leona Coonrod
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351535 (current) Invoiced
Misc. Inspection • Philip Krogstad
Created: Feb 13, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 MOwens Linda Garner called back and the visit is scheduled for 2/20 with arrival around 2pm.

2/16 MOwens Called to speak to Linda Garner. Left a vm for her to call back to schedule the visit.

🔧 Work Performed
Inspected new compressor. Item entered into ebiotrack. Unit returned to service.
🔍 Technician Findings
Check in with Thomas. Inspect new item.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection New compressor needs inspected and tagged https://www.ebiotrack.com/inspection.php?iid=33062

Timeline

📞
Case Linked Feb 12, 3:27 PM
Case Number: 00568019
Subject: EMSAR SAFETY CHECK COMPRESSION UNIT
Status: Closed
📋
▶
2 Work Order Created Feb 13, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
👷
▶
2 Status: Assigned Feb 16, 1:49 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Philip Krogstad
🗓️
▶
2 Status: Scheduled Feb 16, 2:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-20T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 19, 4:03 PM
Scheduled For: 2026-02-20T15:00:00.000+0000
🔧
Status: Tech On Site by Philip Krogstad Feb 20, 10:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 20h
⏱️
▶
2 3x Labor Added Feb 20, 11:10 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 18m
🏁
Status: Closed by Philip Krogstad Feb 20, 5:40 PM
From: Completed
To: Closed
Duration in Previous: 6h 25m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Feb 25, 11:32 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254875

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00568019
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Feb 20, 10:00 AM
Created
Feb 13, 8:39 AM
Invoice #
SM-254875

Work Details (3)

Name Type Status Qty Amount Date
WL-03113659 Labor Open 0.5 $176.00 Feb 20, 11:10 AM
WL-03113660 Labor Open 0.25 $27.50 Feb 20, 11:10 AM
WL-03113661 Travel Open 11 $0.00 Feb 20, 11:10 AM

Details