During maintenance of the autoclave,
greenish colored particles came out of the water hose. Autoclave was flushed 10 times and particles are still present!:
Midmark - M11-022
2/24 KSmith -- Scheduled for tomorrow with Michael. 1-3pm
2/23 lcoonrod
Tracking Number 1ZE444250370569165
Your shipment
1ZE444250370569165
Estimated delivery
Tomorrow, February 24, between 11:30 A.M. - 3:30 P.M.
Ship To:Cornell Scott Columbus 400 Columbus Ave Parts Order 90521 NEW HAVEN, CT 06519 USUPS Service:UPS GROUNDPackage Weight:10.0 LBSMerchandise Description:Medical Service PartsReference Number 1:21151193 / 756196 Reference Number 2:PO016356 Reference Number 3:200.100.10.1080.0000.402000.00000.0
2/23 KSmith -- Sent email to schedule for Wednesday
2/20/2026jsells
Ship To Name: Cornell Scott Columbus
Ship To Address: 400 Columbus Ave Parts Order 90521
Ship To City/State: NEW HAVEN, CT 06519
Waybill (Tracking #): 1ZE444250370569165
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1950-00 SERIAL #: DESCRIPTION: CONDENSING TANK ASSY, M11/M11D
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
02/17/2026 JRolston - Ordered to site via ground service.
2/17/2026jsells
If the part gets shipped directly to us, can a note be added/ ATTN: Michael Raffles? I just don’t want to part to get delivered but be lost in the large building
2/13 KSmith -- Scheduled for 2/17 with Michael. 9-11am
2/13 KSmith -- Sent email to schedule for Tuesday
🔧Work Performed
Removed RH panel as well as rear label to completely remove reservoir in order to see inside and possibly clean walls of reservoir that may have build up. Noticed built up crud way at the bottom that even if I could will not come up. Michael was with me and I showed him and he agreed getting a new reservoir assembly complete with coil would be the best course of action.
**2/25-LT- R&R condensing tank assembly.
**Ran unwrapped cycle to confirm everything working as it should
🔍Technician Findings
Unit OOS
Client states greenish particles come out of water hose
New reservoir assembly needed
Qty. 1- 002-1950-00
⚠️Problem Description
During maintenance of the autoclave,
greenish colored particles came out of the water hose. Autoclave was flushed 10 times and particles are still present!:
Midmark - M11-022 https://www.ebiotrack.com/workorder.php?wo=71669
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Cornell Scott - Columbus -- EMSAR Repair -- WO-01351537
Completed Feb 24, 2026
From: mraffles@cornellscott.org
To: ksmith@emsar.com
Great 🙂
Thank you!
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86MmQyMDM0NWQ0ZDRkYWYyNTFmNTYxNDI2MGIwODgyYTk6NzpiODA1OjBiYTk3ZmUwN2YxOTAzY2EwYTAyODFiY2I0MjA0MTBhNmVhNTU3YWIzMDQ2MDViMjhmMjRiZmM0ZmUzNGZhZTA6aDpUOkY> <https://protect.checkpoint.com/v2/r01/___https://www.linkedin.com/company/cornell-scott---hill-health-corporation___.YzJ1OmVtc2FyMTpjOm86MmQyMDM0NWQ0ZDRkYWYyNTFmNTYxNDI
📧
Email:Re: Cornell Scott - Columbus -- EMSAR Repair -- WO-01351537
Completed Feb 24, 2026
From: mraffles@cornellscott.org
To: ksmith@emsar.com
Hi Kourtney.
Great news! That would work!
Do you have the tracking #? I want to make sure we get it (we were supposed to get a part for a vitals cart but we never received it, but the tracking number showed it was delivered).
Thank you,
Mike
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86OWFiMGU3MDVkYWJkNzQyMmU0ZmVhZjk0N2EwYzg4YzA6NzplZWE2Ojk3YWNlYzQwMjRjMTc5MmJhMWViMTg4ZjEzNTlmZDc
📋
Inbound from +12036318363
Completed Feb 17, 2026
customer checking status of work order
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: mraffles@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351537Location: Cornell Scott - ColumbusAddress: 400 Columbus Ave New Haven, CT 06519Device: Problem Description: During maintenance of the autoclave,
greenish colored particles cam
📧
Email:RE: Cornell Scott - Columbus -- EMSAR Repair -- WO-01351537
Completed Feb 13, 2026
From: mraffles@cornellscott.org
To: ksmith@emsar.com
Sounds good, thank you.
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86ZjM4Y2UwMWJkNThjODU2MDE5MmNiZDI0ZDBmYWIxNGI6NzoxM2Y1OmNiOGRmYTIxOGZmNWU5NGNkMDc1NDhlZmU2NDcwMzljN2EwMjRjZjFjYjVhYjNmMjQ2ZWU2YTIwYmJjYzMxZGE6aDpUOkY> <https://protect.checkpoint.com/v2/r01/___https://www.linkedin.com/company/cornell-scott---hill-health-corporation___.YzJ1OmVtc2FyMTpjOm86ZjM4Y2UwMWJkNThjODU2MDE5M
📧
Email:RE: Cornell Scott - Columbus -- EMSAR Repair -- WO-01351537
Completed Feb 13, 2026
From: mraffles@cornellscott.org
To: ksmith@emsar.com
Hello Kourtney.
Thank you for reaching out!
I’ve been the point person on the equipment repairs and maintenance and I would be happy to confirm scheduling 😊
The 17th would be great! Is there an anticipated time of arrival? Is there any other repairs that are happening at this site (400 and 428 Columbus Avenue are connected but have different entrances).
Thank you,
<https://protect.checkpoint.com/v2/r01/___https://
📧
Email: Cornell Scott - Columbus -- EMSAR Repair -- WO-01351537
Completed Feb 13, 2026
To: mraffles@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Cornell Scott - Columbus -- EMSAR Repair -- WO-01351537
Body:
Hi Michael,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Cornell Scott - Columbus located at 400 Columbus Ave?
· If not, would you have the contact information of the person I need to speak with?
· If you a
📅
WO-01351537 - Virtual Tech - Field Repair - New Haven - Cornell Scott - Columbus
Feb 25, 2026 1:30pm – 2:30pm
Work Order: WO-01351537
Account: Cornell Scott - Hill Health Center Conneticut
Customer Case Number:
Location: Cornell Scott - Columbus
Address: 400 Columbus Ave, New Haven, CT 06519
Manufacturer:
Model #:
Serial #:
Contact Name: Michael Raffles
Contact Phone: 2036318363
Contact Email: mraffles@
Timeline
📞
Case Linked Feb 12, 4:52 PM
Case Number:00568076
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Feb 13, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 13, 11:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 24m
📅
▶
2
Dispatch Scheduled Feb 13, 12:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:1h 25m
⏳2.0 business days
🚗
3x Travel Added Feb 17, 12:17 PM
Type:Travel, Labor
Status:Open
Qty:26, 1.0833333333333
⚠️
Status: Incomplete by Luis TorresFeb 17, 12:26 PM
From:Scheduled
To:Incomplete
Duration in Previous:3d 23h
📦
▶
2
Parts Requested Feb 17, 12:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:5m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 23, 10:23 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 21h
🗓️
▶
2
Status: Scheduled Feb 24, 8:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-25T18:30:00.000+0000
⏳2.0 business days
⏱️
▶
2
5x Labor Added Feb 25, 5:17 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled
To:Completed
Duration in Previous:1d 8h
🏁
Status: Closed by Luis TorresFeb 25, 5:26 PM
From:Completed
To:Closed
Duration in Previous:8m
⏳3.8 business days
📄
Status: Ready to Bill by Diane PattonMar 2, 2:15 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 20h, 0m
⏳2.0 business days
🧾
Invoice Created Mar 3, 5:39 PM
Invoice Number:SM-255355
Bottlenecks
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)