Zone 4
PROBLEM SUMMARY
PM NWD run with SR1533198 - Special Billing
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR 1533198 - Call Peggie’s cell to schedule service - This will be
Zone 4 Dispatch to the Service Company, OLATHE, KS location. It is approx. 5 hours 30 minutes round trip. If a different
service location is used, Midmark approval is required before setting up service. PM Service Requirements: Tech to follow the
checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! If the total
dispatch time, including travel, exceeds 8 hours, overnight accommodations may be necessary. Midmark pre-approves these
accommodations, and receipts must be provided when submitting the completed SRA and invoice for reimbursement.
2/24/26 RBerry- Updated due date based on parts. Updated delay code.
2/24 KKelch scheduled per logged email from Peggy. Email logged on WO-01351539
2/23 KKelch sent Peggy an email for rescheduling per SUP CDempsey. Placed in R/S pending response. Email logged on WO-01351539
2/18 KKelch scheduled per logged email from Peggie. Email logged on WO-01351539
2/18 KKelch sent Peggie an email for scheduling. Email logged on WO-01351534
2/17 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351539
2/16/2026jsells
Ship To Name: Humane Society of Southwest Mo
Ship To Address: 3161 W Norton Rd
Ship To City/State: Springfield, MO 65803-5399
Waybill (Tracking #): 1ZE444250371061004
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 16-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
2/16 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351534
2/13 KKelch waiting for tracking to update on WO-01351534 prior to scheduling
02/13/2026 EMartin called Peggie Callow / 417.833.2526 recording stated was location was currently closed sent email advising WO-01351534/WO-01351536/WO-01351539 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
Routine maintenance needed. PM unit and installed PM kit. Tested all functions and confirmed unit is working properly.
🔍Technician Findings
Routine maintenance needed. No damage found.
⚠️Problem Description
Zone 4
PROBLEM SUMMARY
PM NWD run with SR1533198 - Special Billing
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR 1533198 - Call Peggie’s cell to schedule service - This will be
Zone 4 Dispatch to the Service Company, OLATHE, KS location. It is approx. 5 hours 30 minutes round trip. If a different
service location is used, Midmark approval is required before setting up service. PM Service Requirements: Tech to follow the
checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark
completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! If the total
dispatch time, including travel, exceeds 8 hours, overnight accommodations may be necessary. Midmark pre-approves these
accommodations, and receipts must be provided when submitting the completed SRA and invoice for reimbursement.
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Scheduling for repairs and maintenance needed at Humane Society of Southwest MO
Completed Feb 24, 2026
From: pcallow@hsswmo.org
To: kaitlyn.kelch@emsar.com
Cc: mcarriker@hsswmo.org
Hi Kaitlyn, Thanks for the update. 3/12 works as far as the date but I'm concerned with the time. We cannot afford to pay for the service technician to stay overnight. We are okay with those times as long as we don't send up with an extra fee for an overnight stay. Peggy Callow, DVMShelter VeterinarianHumane Society of Southwest Missouri3161 West Norton RoadSpringfield, MO 65803P: 417-833-2526F: 417-833-0308h
📧
Email:Re: Scheduling for repairs and maintenance needed at Humane Society of Southwest MO
Completed Feb 23, 2026
From: kaitlyn.kelch@emsar.com
To: pcallow@hsswmo.org
Cc: mcarriker@hsswmo.org
Hi Peggy,
Unfortunately, we need to reschedule this on our end- would 3/12 between 12 and 2 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are n
📧
Email:Re: Scheduling for repairs and maintenance needed at Humane Society of Southwest MO
Completed Feb 18, 2026
From: pcallow@hsswmo.org
To: kaitlyn.kelch@emsar.com
Cc: mcarriker@hsswmo.org
Can we do 3/6 on that Friday between 9am and 11am, please? On Wed, Feb 18, 2026 at 3:16 PM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:The arrival window would mean that he may arrive between 9 and 11 am. We have a couple options that we can do, we could set the arrival time for between 12 and 2 pm so he'd likely show up after the dental is completed or close to being completed or the next Friday that we could s
📋
Outbound to +14178332526
Completed Feb 17, 2026
2/17 KKelch called Peggie to schedule for 2/19 between 9 and 11 am. Left VM. Call logged on WO-01351539
📞
Call
Completed Feb 13, 2026
02/13/2026 EMartin called Peggie Callow / 417.833.2526 recording stated was location was currently closed sent email advising WO-01351534/WO-01351536/WO-01351539 created A coordinator will be reaching out to get this scheduled
Feb 16, 2026 12:43pm
@Kaitlyn Kelch parts added to the work order
📅
WO-01351539 - Preventive Maintenance - DD: 02/25/2026 - M11 (Series) - Springfield - Humane Society of Southwest Mo
Mar 12, 2026 1:00pm – 4:00pm
Work Order: WO-01351539
Account: MIDMARK
Customer Case Number: SR 1533202
Location: Humane Society of Southwest Mo
Address: 3161 W Norton Rd, Springfield, MO 65803-5399
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V1873844
Contact Name: Peggie Callow
Contact Phone: 14178332526
Contact