2/17/26 AJinerson - Alexia emailed back stating tech was not needed, they were able to change the sticker themselves. Sending chatter to ASM on this/how to proceed since parts were sent to site.
2/17/26 Ajinerson - Sent follow up email to correct email address, alexia.sanchez@convivasolutins.com - offering tech visit on Friday, 2/20 with arrival between 8am-10am.
2/17/26 Ajinerson - Email bounced because email on WO is incorrect.
2/16/26 AJinerson - Sent email (no phone listed) to Alexia offering tech visit on Thursday, 2/19 with eta between 8am-10am.
2/16/26 AJinerson - Parts ETA 2/17 by end of day.
2/13/26 AJinerson - No parts ETA yet.
🔧Work Performed
part shipped to site installed by customer
🔍Technician Findings
part shipped to site installed by customer
⚠️Problem Description
Replace scale touch panel
Health O Meter - 500KL https://www.ebiotrack.com/workorder.php?wo=71671
📧
Email:RE: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01351540
Completed Feb 17, 2026
From: abby.jinerson@emsar.com
To: alexia.sanchez@convivasolutions.com
Hi Alexia,
Thank you for letting us know!
I will follow up with our team on this and let them no that no further service needed at this time.
Please don’t hesitate to reach out if you need anything further as well.
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com>
www.emsar.com
📧
Email:Re: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01351540
Completed Feb 17, 2026
From: alexia.sanchez@convivasolutions.com
To: abby.jinerson@emsar.com
Good Afternoon Abby,
Actually, I was able to change it myself, I don't think a tech is needed.
Kind Regards,
Alexia Sanchez
Center Administrator | Weston Windmill
17160 Royal Palm Blvd, Suite 2, Weston, FL 33326
C 754-283-0027 O 954-762-6440 F 800-618-2120
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Tuesday, February 17, 2026 2:12 PM
To
📧
Email:RE: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01351540
Completed Feb 17, 2026
From: abby.jinerson@emsar.com
To: abby.jinerson@emsar.com, alexia.sanchez@convivasolutions.com
Good afternoon, Alexia,
I’m following up regarding scheduling our technician's visit for the repair service needed on the Scale Touch Panel at the below location.
Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326
We are showing the part for this is expected to be delivered on-site today, 2/17 by end of day.
We currently now have our technician a
📧
Email: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01351540
Completed Feb 16, 2026
To: alexia.sanchez@convivasoutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01351540
Body:
Good morning, Alexia,
I'm reaching out regarding scheduling our technician's visit for the repair service needed on the Scale Touch Panel at the below location.
Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326
We are
Feb 17, 2026 2:44pm
@Dylan Nakoff @Wendy Argueta Hi Team! This WO came in as a VT - Field Repair. Customer received parts today, but stated a technician's visit is not necessary as this was just a sticker, and they successfully replaced it themselves. Please let us know how you would like us to proceed since customer does not need an FSE. Thanks! CC @Mark Franks
Feb 17, 2026 4:19pm
@Keith Fricke Customer installed part can you recieve part and add shipping.
Timeline
📞
▶
4
Case Linked Feb 13, 8:57 AM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts
📋
Work Order Created
Work Order:WO-01351540
Type:Virtual Tech - Drop Shipment
Priority:P3
📦
Parts Requested
Order:00090330
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
📅
Status: Ready for Scheduling by Melissa BarrettFeb 13, 10:58 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 0m
🔩
2x Parts Added Feb 13, 11:04 AM
Type:Parts, Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Feb 13, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 19m
⏳2.0 business days
📦
Status: Awaiting Parts by Derek ReynoldsFeb 17, 4:17 PM
From:Assigned
To:Awaiting Parts
Duration in Previous:4d 2h
👷
▶
2
Status: Assigned Feb 17, 4:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Wendy Argueta
Technician:Virtual Tech
📄
Status: Ready to Bill by Diane PattonFeb 18, 11:26 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 41m
⏳3.0 business days
🆕
▶
3
Status: Entered Feb 20, 2:29 PM
Status: Entered → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
✔️
Status: Completed by Derek Reynolds
From:Entered, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 25, 9:23 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254833
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)