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WO-01351541 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Mauer Animal Clinic — 6115 W Charleston Blvd, LAS VEGAS NV, 89146

Feb 13, 2026 → Feb 24, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 13 → Feb 16, 2026
0 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 7 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 25, 2026
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 4
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 4
Feb 13 → Feb 16 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 16 → Feb 19 Ready for Scheduling ▶ Running 3 3 / 4
Feb 19 → Feb 24 Scheduled ▶ Running 3 6 / 4
Feb 24 → Feb 25 Tech On Site ▶ Running 1 7 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 6.3d
Field Work 0.5d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
6.3 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Feb 13, 2026 Due: Feb 25, 2026 Completed: Feb 25, 2026 (on time)
📅
7.3 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00568008
Repair
Closed
Zone 1 PROBLEM SUMMARY NWD Scaler Issues ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Amy Tettemer
Owner
Erin Martin
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351541 (current) Invoiced
Repair • Michael Russell
Created: Feb 13, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
1.0d
Scheduled
3.1d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-19 Mburris call from POC Amy to set 2-20 3pm

2-17 Mburris email to POC to set

2-17 Mburris called LM for POC 

2-17 Mburris

Expected delivery on

Thursday, February 19, 2026

In Transit

ups package # 1ZE444250371921745

02/16/2026 SRobinson- Order No: 755404


Customer PO No: SR1538354


Customer: Mauer Animal Clinic


Service Request NO: 1538354


Ship To Name: Mauer Animal Clinic


Ship To Address: 6115 W Charleston Blvd    


Ship To City/State: LAS VEGAS, NV 89146


Waybill (Tracking #): 1ZE444250371921745


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 16-FEB-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT

02/13/2026 EMartin called Amy Tettemer / (702) 870-1011 recording stated was location was currently closed sent email advising WO-01351541 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
Replaced the scaler LED cable to resolve intermittent connectivity issues; verified full scaler functionality post-installation. Addressed the unintended water discharge by adjusting and securing the holder set screw, ensuring the internal shut-off valve engages correctly when the handpiece is stowed.
🔍 Technician Findings
Confirmed two primary points of failure regarding the scaler assembly. First, the scaler exhibits unintended fluid discharge while seated in the holder upon activation of the foot control, indicating a failed handpiece holder valve or internal seal bypass. Second, the scaler handpiece cable has an intermittent electrical continuity failure, requiring manual manipulation (bending) to maintain operation
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY NWD Scaler Issues ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 12, 3:12 PM
Case Number: 00568008
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 13, 9:03 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Feb 13, 10:22 AM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 16m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 3m
⏳ 1.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Feb 16, 5:27 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 7h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 19, 5:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 0h
⏳ 3.8 business days
📅
Dispatch Scheduled by Michael Burris Feb 24, 11:57 AM
Scheduled For: 2026-02-24T22:00:00.000+0000
🔧
Status: Tech On Site by Michael Russell Feb 24, 5:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
▶
2 5x Labor Added Feb 24, 9:30 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site
To: Completed
Duration in Previous: 3h 53m
🏁
Status: Closed by Michael Russell Feb 24, 9:44 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.3 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 26, 4:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Feb 27, 2:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 12:26 PM
Invoice Number: SM-255210

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00568008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Russell
Scheduled
Feb 24, 5:00 PM
Created
Feb 13, 9:03 AM
Invoice #
SM-255210

Work Details (6)

Name Type Status Qty Amount Date
WL-03104613 Parts Open 1 $0.00 Feb 13, 9:03 AM
WL-03118730 Labor Open 0.5 $0.00 Feb 24, 9:30 PM
WL-03118731 Labor Open 1.5 $165.00 Feb 24, 9:30 PM
WL-03118732 Labor Open 1 $0.00 Feb 24, 9:30 PM
WL-03118733 Travel Open 10 $110.00 Feb 24, 9:30 PM
WL-03118734 Travel Open 25 $0.00 Feb 24, 9:30 PM

Details