Travel Zone 2
Dispatch Type Maintenance Email isaias.lopez@gehealthcare.com
PROBLEM SUMMARY
PM NWD - SRA Request
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
Primary Delay6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay7.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.2d / 1.0d SLA
Awaiting Parts - Customer
1.0d
Scheduled
3.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/2/26 Rberry- Updated serviced date to match work details.
2-24 Mburris called site set with Isaias he asked for Friday's when site has less clients 11am
02/16/2026 SRobinson- Order No: 755435
Customer PO No: 4010588362HTM
Customer: GE Healthcare
Service Request NO: 1538394
Ship To Name: Sansum Clinic
Ship To Address: 89 S Patterson Ave
Ship To City/State: SANTA BARBARA, CA 93111
Waybill (Tracking #): 510299711024
Carrier: FEDX-Parcel-Ground
The following items have shipped from Midmark Corporation on: 16-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
2/13/2 lcoonrod
Advised Isaias of the WO # and that someone will be reaching out to them to set up the appt
🔧Work Performed
Performed PM on unit. Replaced door ring and door gasket. Cleaned water reservoir and coil. replaced chamber filters . Checked unit overall for wear and functionality.
🔍Technician Findings
As found: Unit in lab.
⚠️Problem Description
Travel Zone 2
Dispatch Type Maintenance Email isaias.lopez@gehealthcare.com
PROBLEM SUMMARY
PM NWD - SRA Request
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +14143963428
Completed Feb 24, 2026
2-24 Mburris called site set with Isaias he asked for Friday's when site has less clients 11am
📋
Outbound to +14143963428
Completed Feb 24, 2026
📋
Outbound to +14143963428
Completed Feb 13, 2026
Advised Isaias of the WO # and that someone will be reaching out to them to set up the appt
📅
WO-01351543 - Preventive Maintenance - M11 (Series) - SANTA BARBARA - Sansum Clinic
Feb 27, 2026 1:00pm – 4:00pm
Work Order: WO-01351543
Account: MIDMARK
Customer Case Number: SR 1538394
Location: Sansum Clinic
Address: 317 W Pueblo St, SANTA BARBARA, CA 93101
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V1729980
Contact Name: Isaias Lopez
Contact Phone: 14143963428
Contact Email: isaias.lopez@ge
PDF
00568036 SRA
Feb 13, 2026
PDF
00568036 SRA - WO-01351543
Mar 1, 2026
JPEG
M9/M11 Periodic Maintenance
Mar 1, 2026
Timeline
📞
Case Linked Feb 12, 4:01 PM
Case Number:00568036
Subject:Maintenance
Status:Closed
📋
Work Order Created Feb 13, 9:15 AM
Work Order:WO-01351543
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Leona CoonrodFeb 13, 9:20 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Feb 13, 10:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1h 20m
⏳1.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonFeb 16, 5:33 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 6h
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Feb 24, 5:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:7d 23h
📅
Dispatch Scheduled by Michael BurrisFeb 25, 12:13 PM
Scheduled For:2026-02-27T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Kwame CobbFeb 27, 12:35 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 19h
⏳1.0 business days
🚗
Status: Tech Off Site by Kwame CobbMar 1, 8:15 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2d 7h
⏱️
▶
3
5x Labor Added Mar 1, 8:28 PM
5x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2
✔️
Status: Completed by Kwame Cobb
From:Tech Off Site
To:Completed
Duration in Previous:14m
🏁
Status: Closed by Kwame CobbMar 1, 8:54 PM
From:Completed
To:Closed
Duration in Previous:23m
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezMar 3, 3:35 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 18h
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Mar 4, 4:26 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255603
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)