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WO-01351545 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Repair • P4

📍 B&R Super Save #17 — 2525 Pine Lake Rd, Lincoln NE, 68512

Feb 13, 2026 → Feb 25, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 13, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Accepted
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
3d
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 7 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 25, 2026
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 13 L2 Screening ▶ Running 0 0 / 4
Feb 13 → Feb 13 Awaiting Parts ⏸ Paused 0 —
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 4
Feb 13 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 16 Accepted ▶ Running 0 0 / 4
Feb 16 → Feb 20 Scheduled ▶ Running 4 4 / 4
Feb 20 → Feb 25 Tech On Site ▶ Running 3 7 / 4
Dispatch 0.2d
Material Management 0.3d
Coordinators 4.7d
Field Work 3.3d
Billing 5.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
0.3 days
Coordinators
4.7 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
5.0 days
Over SLA
Created: Feb 13, 2026 Due: Feb 19, 2026 Completed: Feb 25, 2026 (5 days late)
📅
8.0 days Total Age
⏱️
5.0d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
11.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567980
Service B&R Super Saver - Lincoln, NE
Closed
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Priority
Standard
Origin
Email
Reason
New Case
Contact
James Williams
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351545 (current) Invoiced
Repair • Work Market
Created: Feb 13, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 5.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Accepted
0.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
3.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/19/2026 JFoley - wm tech advised blizzard in area, will attempt to complete tomorrow 2/20.

2/13 KKelch placed in WM due to lack of tech availability in the area. Approved by CDempsey

🔧 Work Performed
replaced cuff
🔍 Technician Findings
unit was down
⚠️ Problem Description
Tech will be shipped replacement L assembly, and power cord kit to replace on unit. There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📞
Case Linked Feb 12, 2:10 PM
Case Number: 00567980
Subject: Service B&R Super Saver - Lincoln, NE
Status: Closed
📋
▶
2 Work Order Created Feb 13, 9:34 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 13, 11:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 45m
📅
Status: Ready for Scheduling by Robert Cox Feb 13, 1:22 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2h 1m
👷
▶
2 Technician Assigned Feb 13, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 52m
⏳ 1.0 business days
📋
▶
3 Status: Accepted Feb 16, 10:37 AM
Status: Accepted → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Jessica Foley
From: Accepted
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Jessica Foley
Scheduled For: 2026-02-19T13:00:00.000+0000
🔩
3x Parts Added Feb 16, 1:42 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Jessica Foley Feb 19, 3:53 PM
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Workmarket Integration Feb 20, 4:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 6h
⏳ 3.9 business days
✔️
▶
3 Status: Completed Feb 25, 12:50 PM
Status: Completed → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Jessica Foley
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📦
Parts Requested Feb 26, 4:49 PM
Order: 00091179
Status: Closed
⏳ 2.4 business days
⏱️
▶
2 Labor Added Mar 2, 4:19 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
⏳ 4.4 business days
📨
▶
3 Status: Invoice Pending Mar 6, 3:15 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255712
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00567980
Closed
📦
Parts Order 00090347
Closed
📦
Parts Order 00091179
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Work Market
Scheduled
Feb 20, 8:00 AM
Created
Feb 13, 9:34 AM
Invoice #
SM-255712

Work Details (5)

Name Type Status Qty Amount Date
WL-03107301 Parts Open 1 $0.00 Feb 16, 1:42 PM
WL-03107302 Parts Open 1 $0.00 Feb 16, 1:42 PM
WL-03107303 Expenses Open 1 $0.00 Feb 16, 1:42 PM
WL-03119441 Expenses Open 1 $0.00 Feb 25, 12:52 PM
WL-03125657 Labor Open - $0.00 Mar 2, 4:19 AM

Details