ultrasonic is saying "liquid level low" no matter how much water they put in it. Please see the attached photo for information.
ADCS Work Order: [##23811## : 302 - Ultrasonic cleaner]
Please use Kitty as the on-site contact: 610-272-7546
Midmark quick clean
2/19 MOwens Called and spoke to Kitty and changed the schedule for 2/20 between 7-8am for the arrival.
2/18/26 Rberry- Updated due date based on parts. Removed delay code.
2/17 MOwens Called and spoke to Kitty. Told her the part should arrive tomorrow 2/18. Scheduled the repair visit for 2/19 between 1-2pm.
Your shipment
1ZE444250371708860
Estimated delivery
Tomorrow, February 18, between 9:15 A.M. - 12:15 P.M.
2/16 MOwens Called to speak to Kitty. The office was closed.
🔧Work Performed
Dissassembled unit. Installed new level sensor according to manufactures procedures. Reassembled device. Filled with water and solution. Fluid level low warning does not appear. Unit functions as it should.
🔍Technician Findings
Checked in with staff. Fluid level low on screen. Needs level sensor.
⚠️Problem Description
ultrasonic is saying "liquid level low" no matter how much water they put in it. Please see the attached photo for information.
ADCS Work Order: [##23811## : 302 - Ultrasonic cleaner]
Please use Kitty as the on-site contact: 610-272-7546
Midmark quick clean https://www.ebiotrack.com/workorder.php?wo=71673
📋
Outbound to +16102727546
Completed Feb 19, 2026
Called and spoke to Kitty and changed the schedule for 2/20 between 7-8am for the arrival.
📋
Outbound to +16102727546
Completed Feb 17, 2026
Called and spoke to Kitty. Told her the part should arrive tomorrow 2/18. Scheduled the repair visit for 2/19 between 1-2pm.
📋
Outbound to +16102727546
Completed Feb 16, 2026
Called to speak to Kitty. The office was closed.
📅
WO-01351547 - Virtual Tech - Field Repair - King of Prussia - ADCS - King of Prussia
Feb 20, 2026 7:30am – 9:00am
Work Order: WO-01351547
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - King of Prussia
Address: 170 N Henderson Rd., Ste 201, King of Prussia, PA 19406
Manufacturer:
Model #:
Serial #:
Contact Name: Kitty .
Contact Phone: 610-272-7546
C
Timeline
📞
Case Linked Feb 10, 11:00 AM
Case Number:00566985
Subject:L2 review
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Feb 13, 9:41 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090334
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳1.0 business days
🔩
▶
2
2x Parts Added Feb 16, 1:19 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:3d 3h
👷
▶
2
Technician Assigned Feb 16, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:2h 14m
🗓️
▶
2
Status: Scheduled Feb 17, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-19T18:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 19, 3:32 PM
Scheduled For:2026-02-20T12:30:00.000+0000
🔧
Status: Tech On Site by Philip KrogstadFeb 20, 8:21 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 22h
⏱️
▶
2
3x Labor Added Feb 20, 10:26 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From:Tech On Site
To:Completed
Duration in Previous:2h 7m
🏁
Status: Closed by Philip KrogstadFeb 20, 5:39 PM
From:Completed
To:Closed
Duration in Previous:7h 11m
⏳3.8 business days
📄
▶
2
Status: Ready to Bill Feb 25, 11:34 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254876
Bottlenecks
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)