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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351555 ↗ ServiceMax

SIX FLAGS OVER GEORGIA • Preventive Maintenance • PSM

📍 SIX FLAGS OVER GEORGIA - SERVICE — 275 Riverside Pk Wy, Austell GA, 30168

Feb 13, 2026 → Jun 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (78 biz days late)
Active: 87 biz days
🕐 Clock stopped: Invoiced (Jun 19, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of ? biz days used
75d
▶ Clock Running
Status: On Hold
Feb 20 → Jun 8, 2026
75 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 8 → Jun 9, 2026
1 business day (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 9 → Jun 19, 2026
7 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 87 of ? biz days used
Created: Feb 13, 2026 Invoiced: Jun 19, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 20 Assigned ▶ Running 4 4
Feb 20 → Feb 20 Entered ▶ Running 0 4
Feb 20 → Jun 8 On Hold ▶ Running 75 79
Jun 8 → Jun 9 Ready for Scheduling ▶ Running 1 80
Jun 9 → Jun 9 Assigned ▶ Running 0 80
Jun 9 → Jun 19 Scheduled ▶ Running 7 87
Jun 19 → Jun 19 Tech Off Site ▶ Running 0 87
Jun 19 → Jun 19 Tech On Site ▶ Running 0 87
Dispatch 0.0d
Holding 75.7d (excluded)
Coordinators 14.9d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
75.7 days
Coordinators
14.9 days
Over SLA
Created: Feb 13, 2026 Due: Jun 30, 2026 Completed: Jun 19, 2026 (11 days early)
📅
88.0 days Total Age
⏱️
75.7d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568128
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 6 pcs https://www.ebiotrack.com/inspection.php?iid=33060
Priority
Standard
Origin
Email
Reason
New Case
Contact
Timothy Brazie
Owner
Jessica Sells
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351555 (current) Invoiced
Preventive Maintenance • Dylan Ingraham
Created: Feb 13, 2026 • Closed: Jun 19, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 75.7 days stuck in "On Hold"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
On Hold
75.7d
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/9/26 AJinerson - Spoke with Brad to schedule. 

Friday, 6/19 between 9am-11am.

POC onsite: Brad Long

Arrival instructions: Call Brad Long upon arrival at 470-636-6700.

Come in through Employee entrance on Riverside Dr. Let Security know reason for being there and call Brad on the radio. 

**They do not believe they have a powered Stairchair anymore**


Other updates to notify ASM on from customer:

They want to swap this down to Annual. They would like their quote for 2027 year - going forward just make this an Annual PM Service. They want to get the PO established so this get on accounts payable.



6/9/26 AJinerson - WO went into RFS from on Hold on 6/8 as customer ready to schedule.


6/8 NatoshaB - called and spoke to Brad. Confirmed this service will be covered by last years annuity payment. He would like the scheduler to him back this afternoon to set a time:

Brad Long

470-636-6700


**POC Incorrect, Timothy Brazie no longer w/ this company**

2/26/26 AJinerson - Received call from Brad Long who is the new POC for this location. He is needing to speak with account managers to get some contract and billing questions answered before moving forward with scheduling services. Sent Chatter to ASMs to assist.


Updated POC: 

Brad Long

470-636-6700

blong@sftp.com 


2/20/26 AJinerson - Clearing tech name and escalating to ASM due to customer contact invalid. 


2/20/26 AJinerson - Called secondary contact listed from previous WOs - Haley Landis at (404) 310-1692. Haley hung up when I said I was calling from EMSAR.


2/19/26 AJinerson - Called (678) 536-6200 again and left another VM regarding scheduling. 


2/19/26 AJinerson - Called secondary number 678-536-8200 and received message "subscriber not available". 


2/13/26 AJinerson - Called 678-536-6200 - to see if this is Brad Long's number (Per Timothy). No answer, left VM regarding scheduling. 


2/13/26 AJinerson - Called POC to schedule tech visit. 

Spoke with Timothy Brazie who confirmed he is no longer with Six Flags over GA.

Per Timothy New POC may be: 

Brad Long

678-536-6200

or 678-536-8200 


2/13/26 AJinerson - WO released on 2/13 but showing due 2/27.

🔧 Work Performed
Ferno Washington Inc - Model 40 (Series) Serial #: 17N-378760 - Asset ID: 13435952 Stryker Medical - 6252 Stair-Pro Serial #: 060839091 - Asset ID: 13435950 Stryker Medical - 6082 MX-Pro R3 Serial #: 091240672 - Asset ID: 13435955 Ferno Washington Inc - Model 35-A (Series) Serial #: L-669978 - Asset ID: 13435953 Ferno Washington Inc - Model 107 (Series) Serial #: 18N-389131 - Asset ID: 13435951 Ferno Washington Inc - Model 175 (Series) Serial #: 13N-271920 - Asset ID: 13435954
🔍 Technician Findings
TECH FINDINGS - 6/19 DI: ANNUAL PM SERVICEWORK PERFORMED - 6/19 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED PM SERVICE FOR SIX TOTAL UNITSFINAL CONDITION - 6/19 DI: PM SERVICE COMPLETE. PASSING UNITS RETURNED TO SERVICE
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 6 pcs https://www.ebiotrack.com/inspection.php?iid=33060

Timeline

📞
Case Linked Feb 13, 12:01 AM
Case Number: 00568128
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 13, 10:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Feb 13, 1:48 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
⚠️ 5.0 business days
🆕
Status: Entered by Abby Jinerson Feb 20, 1:23 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 6d 23h, 0m
🚨 76.0 business days
📅
Status: Ready for Scheduling by Natosha Beierschmitt Jun 8, 1:45 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 107d 23h
👷
3 Technician Assigned Jun 9, 10:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21h 9m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-19T13:00:00.000+0000
⚠️ 8.0 business days
🚗
Status: Tech Off Site by Dylan Ingraham Jun 19, 10:06 AM
From: Scheduled, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 9d 23h, 0m
⏱️
2 10x Labor Added Jun 19, 2:40 PM
10x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 4h 34m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 24, 9:06 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 18h, 0m
🚨 29.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-265454

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568128
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dylan Ingraham
Scheduled
Jun 19, 9:00 AM
Created
Feb 13, 10:19 AM
Invoice #
SM-265454

Work Details (10)

Name Type Status Qty Amount Date
WL-03267122 Labor Open 0.5 $0.00 Jun 19, 2:40 PM
WL-03267123 Labor Open 0.25 $0.00 Jun 19, 2:40 PM
WL-03267124 Labor Open 0.5 $0.00 Jun 19, 2:40 PM
WL-03267125 Labor Open 0.25027777777778 $0.00 Jun 19, 2:40 PM
WL-03267126 Labor Open 0.25 $0.00 Jun 19, 2:40 PM
WL-03267127 Labor Open 0.5 $0.00 Jun 19, 2:40 PM
WL-03267128 Labor Open 1.25 $0.00 Jun 19, 2:40 PM
WL-03267129 Travel Open 34 $0.00 Jun 19, 2:40 PM
WL-03267130 Labor Open 1.75 $0.00 Jun 19, 2:40 PM
WL-03267131 Travel Open 34 $0.00 Jun 19, 2:40 PM

Details